Operations Team Leader: Process Improvement & KPIs

United Parcel Service, Inc.; Çankaya; On-site; TRY 180,000 - 300,000; Full time

Job summary

United Parcel Service, Inc. is seeking a skilled professional based in Ankara to drive business process optimization and lead improvement initiatives within a fast-paced parcel operation.

You will support performance management, KPI tracking, and cross-site collaboration to enable efficient services. The role requires a Bachelor or Master in Industrial Engineering or related fields, 2–4 years of experience, and fluent English.

Qualifications

• Bachelor or Master degree in Industrial Engineering and/or similar sciences.
• 2–4 years of work experience.
• Fluent in English.
• Strong customer focus and communication abilities.
• Analytical and problem-solving skills.
• Demonstrate leadership skills or potential.
• Ability to build relationships and work well in a team.
• Willingness to relocate/move between UPS sites and reside in Ankara.

Responsibilities

• Lead business process optimization activities across the company.
• Drive process improvement initiatives and monitor impact.
• Support operational performance management.
• Assist with monthly performance reporting and KPI tracking.
• Own KPI responsibilities and reporting accuracy.
• Assist with new operational program implementations.
• Provide early responsibility and fast progression toward managerial roles.
• Work in fast-paced site environments with regular feedback.
• Conduct research for agency opportunities and improvement areas.
• Perform operational and financial analysis of agencies and monitor processes.

Skills

Fluent in English

Good communication

Interpersonal skills

Leadership potential

Team collaboration

Mobility between UPS sites

Responsibility

Ankara resident

Education

Bachelor or Master Degree in Industrial Engineering or similar sciences

Job description

United Parcel Service, Inc. is seeking a skilled professional based in Ankara to drive business process optimization and lead improvement initiatives within a fast-paced parcel operation.

You will support performance management, KPI tracking, and cross-site collaboration to enable efficient services. The role requires a Bachelor or Master in Industrial Engineering or related fields, 2–4 years of experience, and fluent English.