Operations Team Leader - Drive Process Improvement

United Parcel Service, Inc.; Çankaya; On-site; TRY 350,000 - 550,000; Full time

Job summary

United Parcel Service, Inc. seeks professionals to lead business process optimization and improvement initiatives. The role focuses on supporting operational performance and monthly performance management across UPS sites in Ankara and surrounding regions.

The position emphasizes early responsibility, leadership potential, and rapid progression to managerial operational roles within a dynamic, fast-paced environment.

Qualifications

• Bachelor or Master Degree in Industrial Engineering and/or similar sciences
• 2–4 years of work experience
• Fluent in English
• Customer focused

Responsibilities

• Lead process improvement initiatives
• Support operational performance management
• Assist with monthly performance management
• Responsible for KPIS and analytical reporting
• Support new operational program implementations
• Operate in fast-paced site environments
• Provide regular performance feedback and personal development planning
• Carry out research related to agency offers
• Perform operational and financial analysis of agencies and monitor business processes

Skills

English fluency

Customer focus

Communication skills

Analytical thinking

Leadership potential

Teamwork

Mobility to relocate within UPS sites

Residency in Ankara

Education

Bachelor/Master in Industrial Engineering or related

Job description

United Parcel Service, Inc. seeks professionals to lead business process optimization and improvement initiatives. The role focuses on supporting operational performance and monthly performance management across UPS sites in Ankara and surrounding regions.

The position emphasizes early responsibility, leadership potential, and rapid progression to managerial operational roles within a dynamic, fast-paced environment.