New Graduate Engineer,Technical Customer Care

Schneider Electric; Fatih; Presencial; TRY 150.000 - 210.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Structured onboarding and development

Mentorship from experienced technicals

Exposure to innovative technologies

Global collaboration and career growth

Descripción de la vacante

Schneider Electric is seeking a New Graduate Engineer - Technical Customer Care to support customers with technical guidance on our power and automation solutions. You will collaborate with sales teams and engineering experts to resolve inquiries, troubleshoot issues, and ensure an outstanding customer experience.

The role offers hands-on exposure to power distribution, energy management, and industrial systems in an international environment.

Formación

• Bachelor's degree in a relevant engineering field.
• Recent graduate or up to 2 years of experience.
• Fluent in Turkish and proficient in English.
• Able to learn new technologies quickly and work in a fast-paced environment.

Responsabilidades

• Provide technical support to customers via phone, email, and digital platforms.
• Respond to inquiries regarding product specifications and technical solutions.
• Assist in product selection and configuration for customers.
• Troubleshoot technical issues and provide timely resolutions.
• Escalate complex cases to specialized engineering teams when required.
• Collaborate with internal stakeholders to ensure customer satisfaction.
• Document solutions and best practices for knowledge management.
• Support continuous improvement initiatives focused on customer experience and operational excellence.
• Build technical expertise across Schneider Electric's product portfolio and solutions.
• Maintain high standards of quality and professionalism in customer interactions.

Conocimientos

Analytical thinking

Problem-solving

Communication

Learning agility

MS Office

Educación

Bachelor's degree in Electrical Engineering

Bachelor's degree in Electronics Engineering

Bachelor's degree in Mechatronics Engineering

Bachelor's degree in Energy Systems Engineering

Descripción del empleo

New Graduate Engineer | Technical Customer Care

About the Role

Are you a recent engineering graduate looking to launch your career in a global technology company?

As a New Graduate Engineer - Technical Customer Care, you will support customers by providing technical guidance on our products and solutions. You will work closely with customers, sales teams, and technical experts to resolve inquiries, troubleshoot issues, and ensure an exceptional customer experience.

This role offers a great opportunity to build technical expertise, gain exposure to power and automation technologies, and develop strong problem-solving and communication skills in an international environment.

Job Description

• Provide technical support to customers via phone, email, and digital platforms.
• Respond to inquiries regarding product specifications, applications, and technical solutions.
• Support customers in product selection and configuration.
• Troubleshoot technical issues and provide timely resolutions.
• Escalate complex cases to specialized engineering teams when required.
• Collaborate with internal stakeholders to ensure customer satisfaction.
• Contribute to knowledge management by documenting solutions and best practices.
• Support continuous improvement initiatives focused on customer experience and operational excellence.
• Build technical expertise across Schneider Electric's product portfolio and solutions.
• Maintain high standards of quality, responsiveness, and professionalism in customer interactions.

Qualifications

• Bachelor's degree in Electrical Engineering, Electronics Engineering, Electrical & Electronics Engineering, Mechatronics Engineering, Energy Systems Engineering, or a related field.
• Recent graduate or up to 2 years of professional experience.
• Strong analytical thinking and problem-solving skills.
• Interest in technical customer support and customer-facing roles.
• Excellent communication and interpersonal skills.
• Ability to learn new technologies quickly and work in a fast-paced environment.
• Fluent in Turkish and proficient in English.
• Proficiency in Microsoft Office applications.
• Knowledge of power distribution, energy management, automation, or industrial systems is considered an advantage.
• Customer-oriented mindset with a passion for delivering excellent service.

What We Offer

• Structured onboarding and development opportunities.
• Mentorship from experienced technical professionals.
• Exposure to innovative technologies and industry-leading solutions.
• Global collaboration and career growth opportunities.
• An inclusive and supportive work environment where you can learn, grow, and make an impact.