Maritime Customer Success & Onboarding Specialist

Mazu — Software for Ship Suppliers & Agencies; Fatih; Vor Ort; TRY 45.000 - 65.000; Vollzeit

Zusammenfassung

Mazu — Software for Ship Suppliers & Agencies in Istanbul is seeking a Customer Success Specialist to onboard ship suppliers and port agents onto MazuApp and ensure customers receive real value quickly.

The role is full-time and based in Istanbul, focusing on onboarding, first-line support, and turning feedback into product improvements; you will also create help-center guides and short how-to videos to assist users.

Qualifikationen

• 2+ years in customer success, support, or operations for B2B software (or ship supply experience).
• Excellent written and spoken English; Turkish is a plus.
• Comfortable explaining software to non-technical users.
• Bonus: familiarity with maritime supply chain, IMPA/ISSA catalogs, or ERPs.

Aufgaben

• Run onboarding and training for new customers, from data import to go-live
• Be the first line of support — triage, resolve, and escape issues
• Turn recurring customer pain points into clear product feedback
• Build help-center guides and short how-to videos

Kenntnisse

Customer success

Onboarding

Training

Technical explanation

English proficiency

Jobbeschreibung

Mazu — Software for Ship Suppliers & Agencies in Istanbul is seeking a Customer Success Specialist to onboard ship suppliers and port agents onto MazuApp and ensure customers receive real value quickly.

The role is full-time and based in Istanbul, focusing on onboarding, first-line support, and turning feedback into product improvements; you will also create help-center guides and short how-to videos to assist users.