Manager Tech Infrastructure

Adidas; Fatih; On-site; TRY 350,000 - 520,000; Full time

Job summary

adidas is seeking a Manager Tech Infrastructure to lead market-specific IT infrastructure operations, service delivery, and project execution. You will oversee day-to-day IT services, drive improvements and collaborate with Domain Product Owners and Business Partners to deliver value across the market.

The role requires a four-year degree, 5+ years in IT, and 2 years in infra services & PM, plus 1 year in team management.

Qualifications

• Four-year college or university degree or equivalent combination of education and experience.
• Proficient spoken and written command of English.
• At least 5-year experience in IT.
• 2 years of experience in Infrastructure IT services & project management.
• 1 year of experience in team management.

Responsibilities

• Continual Improvement: support initiatives and collaborate with Domain Service Owners.
• Relationship Management: engage stakeholders and supervise service performance.
• Service Level Management: monitor metrics and ensure SLAs are met with planning for deterioration.
• Demand Management: collect market-specific infrastructure demand and coordinate execution.
• Project Management: lead openings, closings and revamps within budget and timeline; manage end-of-life replacements and budget utilization.
• Supplier Management: engage with local vendors to ensure compliance and track performance.
• Incident Management: classify incidents, gather info and escalate as needed.
• Problem Management: investigate problems and implement remedies and preventive measures.
• People/Resource Management: assist in recruiting, allocate work, monitor workload, and guide team with clear targets.

Skills

English proficiency

Education

Bachelor's degree or equivalent

Job description

Manager Tech Infrastructure

Area: adidas Tech
Subsidiary/Country: XXX
Location: XXX
GSMS Grade: M4
Number of Personnel Managed: see most recent Org Chart
Cost Center/Budget and/or Revenue Responsibility: Possible

Purpose & Overall Relevance for the Organization

Market business expects solid and best in class infrastructure support services, service
management and project delivery. The Manager Tech Infrastructure will contribute heavily on
seamless running of IT services (day to day support) as well as project delivery (opening, closing
& revamp activities) across a specific adidas market.
He/she is also supporting the service quality of all end user services (e.g. Connectivity, Service
Desk, Onsite Support a.k.a. Field Services and End Device Management) in order to deliver the
right level of cross functional- or team services and actively participating with the Domain Product
Owners and Business Partners on any Infrastructure related project and support service.

Key Responsibilities

Continual Improvement

• Expect to support continual improvement initiatives and promote collaboration with relevant Domain Service Owners to highlight and contribute towards improvement activities.

Relationship Management

• Your scope will be within a specific adidas market where you will be expected to foster good stakeholder engagement/communications. Collect and use feedback from corporate business users to increase quality of stakeholder management. You will be managing expectations of the stakeholders to ensure everyone is understanding and updated on agreed level of our service.

Service Level Management

• Monitors service delivery performance metrics and liaises with managers and customers to ensure that service level agreements are not breached without the stakeholders being given the opportunity of planning for a deterioration in service.

Demand Management

• Expect to receive and consolidate relevant market specific Tech Infrastructure demand and liaises with managers into further execution.

Project Management

• You will be in charge of the various infrastructure projects (openings, closings & revamp) which needs to be executed on time, in full and in budget.
• Included might be budget utilization for break & fix replacement as well as end of life replacements of Tech hardware.
• In addition, strong PM collaboration is needed with Tech Core Domain Project Management to execute on priority any projects that might come from domain side within your market.

If required: Supplier Management

• You could be expected to engage with local vendors to ensure that contractual agreements are compliant, measured and adhered to as well as proposing and tracking vendor performance.

Service Management

Incident Management

• Following agreed procedures, identifies, registers, and categorizes incidents.
• Gathers information to enable incident resolution and promptly allocates incidents as appropriate.
• Maintains records and advises relevant persons of actions taken.

Problem Management

• Investigates problems in systems, processes, and services.
• Assists with the implementation of agreed remedies and preventative measures.

If required: People Management / Resource Management

• Supports resource planning and have responsibility in recruiting process.
• Recommend and support in allocating the different work to the respective employees considering experience, complexity, workload and organizational efficiency.
• Continuously monitors and evaluates team workload and organizational efficiency with the support of Tech systems, data and analysis and team feedback and makes appropriate changes to meet business needs.
• Provides team members/direct reports with clear instruction and targets that are aligned with driving business value and Tech objectives.

Key Relationships

• Global Infrastructure (Tech Core) Service Owners for service improvements and vendor performance metrics.
• SPOC to local business team leads around overall service performance & escalation mgmt.
• External Service Providers for service review and service quality improvements.

Requisite Education and Experience / Minimum Qualifications

• Four-year college or university degree or equivalent combination of education and experience.
• Proficient spoken and written command of English.
• At least 5-year experience in IT.
• 2 years of experience in Infrastructure IT services & project management.
• 1 years of experience in team management.
• Understanding of different culture.
• Participated in projects with people from other functions/markets.