Manager Tech Infrastructure

adidas; Fatih; On-site; TRY 1,000,000 - 1,800,000; Full time

Job summary

adidas is seeking a Manager Tech Infrastructure to lead market-specific IT infrastructure services and project delivery, ensuring day-to-day support and successful initiatives across the adidas market. You will drive service quality, collaborate with Domain Owners and Business Partners, and manage budgets and vendor relations.

The role requires a four-year degree, 5+ years IT experience, and 1+ year in team leadership, with strong English proficiency and cross-cultural collaboration.

Qualifications

• Four-year college or university degree or equivalent combination of education.
• Proficient spoken and written command of English.
• At least 5-year experience in IT.
• 2 years of experience in Infrastructure IT services & project management.
• 1 years of experience in team management.
• Understanding of different culture.
• Participated in projects with people from other functions/markets.

Responsibilities

• Continual Improvement: support improvement initiatives and collaborate with Domain Service Owners.
• Relationship Management: engage stakeholders to ensure understanding and updates on service levels.
• Service Level Management: monitor delivery metrics and ensure SLAs are not breached.
• Demand Management: consolidate market-specific Tech Infrastructure demand and plan execution.
• Project Management: lead openings, closings and revamps on time, in budget.
• If required: Supplier Management: engage vendors, ensure compliance and track performance.
• Service Management: incident, problem management and documentation of actions taken.
• People Management / Resource Management: plan resources, recruit, allocate work, coach teams.

Skills

English proficiency

IT experience

Team management

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Job description

Date: Nov 2023 Page 1 of 3
Manager Tech Infrastructure
Area: adidas Tech
Subsidiary/Country: XXX
Location: XXX
GSMS Grade: M4
Number of Personnel Managed: see most recent Org Chart
Cost Center/Budget and/or Revenue Responsibility: Possible
Purpose & Overall Relevance for the Organization:
Market business expects solid and best in class infrastructure support services, service
management and project delivery. The Manager Tech Infrastructure will contribute heavily on
seamless running of IT services (day to day support) as well as project delivery (opening, closing
& revamp activities) across a specific adidas market.
He/she is also supporting the service quality of all end user services (e.g. Connectivity, Service
Desk, Onsite Support a.k.a. Field Services and End Device Management) in order to deliver the
right level of cross functional- or team services and actively participating with the Domain Product
Owners and Business Partners on any Infrastructure related project and support service.
Key Responsibilities:
Continual Improvement
• Expect to support continual improvement initiatives and promote collaboration with
relevant Domain Service Owners to highlight and contribute towards improvement
activities.
Relationship Management
• Your scope will be within a specific adidas market where you will be expected to foster
good stakeholder engagement/communications. Collect and use feedback from corporate
business users to increase quality of stakeholder management. You will be managing
expectations of the stakeholders to ensure everyone is understanding and updated on
agreed level of our service.
Date: Nov 2023 Page 2 of 3
Service Level Management
• Monitors service delivery performance metrics and liaises with managers and customers
to ensure that service level agreements are not breached without the stakeholders being
given the opportunity of planning for a deterioration in service.
Demand Management
• Expect to receive and consolidate relevant market specific Tech Infrastructure demand
and liaises with managers into further execution.
Project Management
• You will be in charge of the various infrastructure projects (openings, closings & revamp)
which needs to be executed on time, in full and in budget.
• Included might be budget utilization for break & fix replacement as well as end of life
replacements of Tech hardware.
• In addition, strong PM collaboration is needed with Tech Core Domain Project
Management to execute on priority any projects that might come from domain side within
your market.
If required: Supplier Management
• You could be expected to engage with local vendors to ensure that contractual agreements
are compliant, measured and adhered to as well as proposing and tracking vendor
performance.
Service Management
Incident Management
• Following agreed procedures, identifies, registers, and categorizes incidents.
• Gathers information to enable incident resolution and promptly allocates incidents as
appropriate.
• Maintains records and advises relevant persons of actions taken.
Problem Management
• Investigates problems in systems, processes, and services.
• Assists with the implementation of agreed remedies and preventative measures.
Date: Nov 2023 Page 3 of 3
If required: People Management / Resource Management:
• Supports resource planning and have responsibility in recruiting process.
• Recommend and support in allocating the different work to the respective employees
considering experience, complexity, workload and organizational efficiency
• Continuously monitors and evaluates team workload and organizational efficiency with the
support of Tech systems, data and analysis and team feedback and makes appropriate
changes to meet business needs.
• Provides team members/direct reports with clear instruction and targets that are aligned
with driving business value and Tech objectives.
Key Relationships:
• Global Infrastructure (Tech Core) Service Owners for service improvements and vendor
performance metrics
• SPOC to local business team leads around overall service performance & escalation mgmt.
• External Service Providers for service review and service quality improvements.
Requisite Education and Experience / Minimum Qualifications:
• Four-year college or university degree or equivalent combination of education and
experience.
• Proficient spoken and written command of English
• At least 5-year experience in IT
• 2 years of experience in Infrastructure IT services & project management
• 1 years of experience in team management
• Understanding of different culture
• Participated in projects with people from other functions/markets

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

• COURAGE:Speak up when you see an opportunity; step up when you see a need..
• OWNERSHIP:Pick up the ball. Be proactive, take responsibility and follow-through.
• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

At adidas, we strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage.

– Culture Starts With People, It Starts With You –

By recruiting talent and developing our people to reflect the rich diversity of our consumers and communities, we foster a culture of inclusion that engages our employees and authentically connects our brand with our consumers.