Luxury Guest Experience Lead

Mandarin Oriental; Yeniköy Mahallesi; On-site; TRY 50,000 - 70,000; Full time

Job summary

Mandarin Oriental in Bodrum is seeking a Guest Experience Manager to oversee service quality and guest satisfaction. Responsibilities include training staff, supervising operations, and resolving guest complaints to ensure a seamless experience.

The ideal candidate will possess excellent communication skills, a passion for guest service, and previous luxury hotel experience. Multilingual abilities are preferred. Join a renowned team that values outstanding service in a beautiful setting.

Qualifications

• Strong desire to provide excellent guest service.
• Ability to multi-task in a busy environment.
• Excellent written and verbal command of English.

Responsibilities

• Train colleagues on operational procedures and company policies.
• Supervise and maintain service quality standards.
• Resolve guest complaints and ensure satisfactory follow-up.

Skills

Problem-solving skills

Excellent communication skills

Teamwork

Customer service

Multilingual abilities

Education

Official Guest Experience Manager School qualification

Tools

Computer systems knowledge

Job description

Mandarin Oriental in Bodrum is seeking a Guest Experience Manager to oversee service quality and guest satisfaction. Responsibilities include training staff, supervising operations, and resolving guest complaints to ensure a seamless experience.

The ideal candidate will possess excellent communication skills, a passion for guest service, and previous luxury hotel experience. Multilingual abilities are preferred. Join a renowned team that values outstanding service in a beautiful setting.