Luxury Digital Guest Experience Concierge

PARIS SOCIETY; Fatih; On-site; TRY 180,000 - 240,000; Full time

Job summary

Aliée Istanbul, the flagship luxury hotel within the Tersane Istanbul complex, seeks a Digital Guest Experience Assistant to deliver a highly personalized guest experience with discretion and elegance.

You will monitor online reviews, respond in a brand-aligned tone, coordinate with departments for follow-up, escalate sensitive feedback, and track sentiment trends to drive service improvements.

Qualifications

• Excellent written and verbal communication skills in English.
• Strong digital awareness and familiarity with online review platforms.
• Guest-oriented mindset with strong communication and problem-solving abilities.
• Ability to manage sensitive feedback professionally and discreetly.
• Previous experience in luxury hospitality or guest relations is preferred.

Responsibilities

• Monitor guest reviews, ratings and feedback across Google, TripAdvisor, Booking.com, Expedia and other digital platforms.

Skills

Excellent written and verbal comms

Digital awareness and review platforms

Discretion and problem-solving

Attention to detail

Job description

Aliée Istanbul, the flagship luxury hotel within the Tersane Istanbul complex, seeks a Digital Guest Experience Assistant to deliver a highly personalized guest experience with discretion and elegance.

You will monitor online reviews, respond in a brand-aligned tone, coordinate with departments for follow-up, escalate sensitive feedback, and track sentiment trends to drive service improvements.