Luxury Fragrance & Beauty Ops Coordinator

CHANEL; Fatih; On-site; TRY 230,000 - 290,000; Full time

Job summary

CHANEL in Istanbul is seeking a Fragrance & Beauty Assistant on a 1-year fixed-term contract to support Marketing, Sales, and Commercial teams. This role blends administrative, operational, and commercial duties to help drive brand execution and retail performance.

You will coordinate trade animations, assist with reporting, translations, digital activations, and boutique operations while collaborating with HQ and cross-functional teams to uphold CHANEL brand standards.

Qualifications

• Previous experience in commercial, sales, retail marketing, operations, or administrative support roles—preferably within the beauty, fashion, luxury, or FMCG sectors is preferred.
• Excellent command of English and Turkish, with strong proofreading and editing skills.
• Highly organized, detail-oriented, and able to manage several priorities in a fast-paced environment.

Responsibilities

• Act as the day-to-day contact point between Boutique Managers and the F&B Office for operational requests.
• Route requests to the relevant teams and follow up on progress.
• Support Boutique Managers in maintaining boutique standards, including cleanliness, maintenance, furniture, décor, and fixtures.
• Support the Training Manager with SPM activities and staff-uniform coordination.
• Work closely with the HQ team on boutique requests related to orders, inventory, replenishment, transfers, stock adjustments, sales queries, and system support.
• Attend regular boutique meetings with the General Manager, take meeting notes, track action points, and share follow-up updates with the General Manager.
• Prepare and distribute daily sales and campaign-performance reports using established templates.
• Collect and consolidate retail data from internal systems, as well as wholesale (WHS) sell-in and sell-out data provided by the Operations Executive and WHS Executive.
• Maintain and update reporting files in coordination with the WHS Executive and Sales team.
• Support basic analysis of performance by retailer and channel, contributing to reports prepared for the General Manager and relevant teams.
• Assist with the preparation of presentations and reporting materials as required.
• Support the implementation and follow-up of trade animations in close collaboration with the Marketing Executive and relevant cross-functional teams.
• Assist with the coordination and tracking of materials sent to the field, including samples, gifts with purchase (GWPs), and gifts.
• Liaise with internal teams, agencies, and suppliers to help ensure materials are delivered accurately and on time.
• Support the preparation of post-animation recaps and relevant documentation.
• Review and proofread translated marketing, retail, and commercial materials for accuracy, consistency, grammar, and tone of voice.
• Support alignment with CHANEL brand guidelines across Turkish-language materials and communications.
• Support the day-to-day monitoring of E-Retail to help ensure accurate and consistent brand execution.
• Assist the Marketing Executive with digital asset updates, collateral distribution, and online campaign follow-up.
• Support the tracking and follow-up of social media assets shared with retailers, ensuring timely and accurate usage in line with brand guidelines.
• Support the maintenance and updating of digital performance reports.
• Provide administrative and coordination support to the wider Marketing, Sales, and Commercial teams, as required.
• Assist in maintaining the central team calendar by recording marketing activities, trade animations, trainings, retail events, launches, and other key dates.
• Support the timely sharing of the updated calendar with Turkey Management and the General Manager.

Job description

CHANEL in Istanbul is seeking a Fragrance & Beauty Assistant on a 1-year fixed-term contract to support Marketing, Sales, and Commercial teams. This role blends administrative, operational, and commercial duties to help drive brand execution and retail performance.

You will coordinate trade animations, assist with reporting, translations, digital activations, and boutique operations while collaborating with HQ and cross-functional teams to uphold CHANEL brand standards.