Luxury Client Experience Specialist

Prada Group; Fatih; On-site; TRY 180,000 - 260,000; Full time

Job summary

Prada Group in Turkey seeks a Luxury Sales Associate to elevate the in-store luxury client experience. You will welcome clients, understand needs, and guide them through the brand universe with exceptional service.

Responsibilities include leveraging CRM for personalized connections, cross-selling across departments, and staying current on fashion trends to drive sales while upholding Prada standards of presentation and security. This role is based in-store in Fatih.

Qualifications

• Experience in luxury/fashion retail preferred
• Fluent English required
• Strong interpersonal and communication skills
• Ability to work as part of a team and independently

Responsibilities

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request
• Capture Customer data into the Company CRM to connect and develop future opportunities
• Embrace and promote the Omni Channel mindset
• Be a team player and partner with colleagues to ensure a consistent exceptional experience
• Welcome and serve the customer providing an excellent in-store experience at all times
• Cross-sell with all Departments to maximize sales and achieve KPIs
• Stay up-to-date with fashion trends and brand/product knowledge
• Handle customer complaints by liaising with management as needed
• Maintain high shop floor visuals and stock procedures
• Contribute to security and loss prevention

Skills

Fluent English

Luxury fashion knowledge

Customer relationship building

Communication skills

Team player

Ambition / resilience

Fashion trends awareness

Tools

CRM software

Job description

Prada Group in Turkey seeks a Luxury Sales Associate to elevate the in-store luxury client experience. You will welcome clients, understand needs, and guide them through the brand universe with exceptional service.

Responsibilities include leveraging CRM for personalized connections, cross-selling across departments, and staying current on fashion trends to drive sales while upholding Prada standards of presentation and security. This role is based in-store in Fatih.