Brand Ambassador, Luxury Client Experience – Istanbul

Prada; Turkey; On-site; TRY 180,000 - 240,000; Full time

Job summary

Prada is seeking a luxury retail professional to act as an ambassador, guiding clients through the brand world and maximizing individual and team sales. The role focuses on delivering an extraordinary luxury customer experience, building lasting client relationships, and promoting the omni-channel approach in-store.

Candidates should be passionate about fashion, customer service, and fashion trends, with strong communication skills and the ability to work well in a team in a dynamic,

Qualifications

• Fluent spoken English expected.
• Passion for selling and stores.
• Curiosity and interest in luxury/fashion, art and design.
• Experience of building a long-lasting relationship with clients.
• Being able to work in team as well as alone.
• Excellent communication and interpersonal skills.
• Ambition, resilience, self motivation, result driven and problem solving.
• Passion and knowledge of the managed product category.

Responsibilities

• Place the customer at the center, provide excellent service aligned with the client journey ceremony.
• Capture customer data in the CRM to connect with clients and develop relationships.
• Embrace and promote the Omni Channel mindset.
• Team player, collaborate with colleagues to ensure a consistent exceptional experience.
• Welcome and serve the customer providing an excellent in-store experience.
• Cross-sell with all departments to maximize sales and achieve KPIs.
• Stay up-to-date with fashion trends and competitors.
• Demonstrate brand and product knowledge.
• Handle customer complaints by liaising with the line manager when needed.
• Maintain the shop floor and visual displays to high standards.
• Contribute to a high level of security and prevent product theft.

Skills

Fluent spoken English

Passion for selling and stores

Curiosity and interest in luxury/fassh

Experience of building a long-lasting维

Job description

Prada is seeking a luxury retail professional to act as an ambassador, guiding clients through the brand world and maximizing individual and team sales. The role focuses on delivering an extraordinary luxury customer experience, building lasting client relationships, and promoting the omni-channel approach in-store.

Candidates should be passionate about fashion, customer service, and fashion trends, with strong communication skills and the ability to work well in a team in a dynamic,