Logistics Operations Manager, TikTok Commerce

TikTok; Fatih; On-site; TRY 900,000 - 1,300,000; Full time

Job summary

TikTok is seeking a Logistics Operations Manager in Turkey to oversee end-to-end logistics, including import clearance, courier delivery, warehouse fulfillment, and reverse logistics, ensuring seamless performance across multiple modes.

You will build strategic relationships with key sellers, 3PLs, and logistics providers, own SOPs and KPIs, and drive improvements through data-driven analysis, market research, and proactive risk management.

Qualifications

• Bachelor’s degree or higher in logistics transportation or operations management.
• 5+ years of experience in logistics operations with familiarity across data integration, first mile pickup, parcel sorting, linehaul, courier delivery, return processes and import clearance.
• Solid experience and relationships in 3PL management.
• Self-motivated, results-driven, analytical and data-driven.
• Fluent Turkish communication with merchants and vendors.

Responsibilities

• Oversee end-to-end logistics operations in Turkey, including import clearance, courier delivery, warehouse fulfillment, reverse logistics.
• Build and manage strategic relationships with Key Sellers, 3PLs, and logistics providers.
• Own SOPs, KPI tracking, root cause analysis, and provide short-term fixes and impact assessment until long-term solutions are deployed.
• Conduct market and industry research; develop operation plans to hedge risks from market or policy changes.
• Manage day-to-day operations and drive high performance and team improvement.

Skills

Logistics operations

3PL management

Data-driven / Analytical

Turkish language proficiency

Education

Bachelor’s degree or higher in logistics transportation or operations management

Job description

Logistics Operations Manager, TikTok Commerce

Employment Type

Regular

Job Code

A99359

Responsibilities

• Overseeing the logistics operation in Turkey, including (but not limited) to import clearance, courier delivery, warehouse fulfillment, reverse logistics, reverse warehouse; Responsible for end-to-end logistics performance from paid until delivered in different logistics modes;
• Building and managing key strategic relationships with Key Sellers, 3PLs, and Logistics Providers;
• As of the owner of SOP, responsible for operation performance indicator (KPI), deep the root cause of issue, feedback on the expected solution and business impact to solutions, providing short-term solution/support to the biz before long fixing is in place, driving the result until change deployment;
• Conduct market and industry research, develop operation plans to address issues and hedge risks caused by market or policy changes if needed;
• Manage day-to-day operations, track record of high performance and team improvement.

Minimum Qualifications

• Bachelor’s degree or higher, preferably with logistics transportation, or operations management background;
• At least 5 years of work experience in logistics operations, with excellent understanding of any segment including (but not limited to) data integration, first mile pickup, parcel sorting, linehaul, courier delivery, return process, and import clearance;
• Solid working experience and relationship in 3PL management;
• Self-motivated and results-driven, analytical and data-driven.
• Fluent communication in Turkish is required to communicate with merchants and vendors

Preferred Qualifications

• Solid working experience in platform logistics, with deep understanding and working relationships with major courier companies;
• Fair understanding of e-commerce marketplace operation and governance policy;
• Able to do short-term business travel within Turkey and Europe.

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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