Community Operation Manager (Turkish Speaking) - TikTok LIVE - Istanbul

TikTok; Fatih; On-site; TRY 450,000 - 640,000; Full time

Job summary

TikTok is seeking a seasoned Live Operations professional to lead and grow its LIVE creators communities in Istanbul's Fatih district. You will design community operation strategies, drive user growth, and ensure a vibrant, respectful space for creators and viewers.

Collaborate with Marketing and Product, analyze community data, plan activities, and write engaging announcements in English and Turkish to attract and retain global audiences.

Qualifications

• Bachelor's degree or above.
• Over 3 years in community operation.
• Excellent communication and copywriting; write appealing activity copy.
• Fluent in English and Turkish.

Responsibilities

• Establish and plan LIVE creators communities; formulate operation strategies.
• Expand community user resources and growth targets through online and offline channels.
• Maintain daily community order; answer questions; handle feedback and complaints; foster a positive atmosphere.
• Plan and execute community activities to boost participation and brand belonging.
• Collect, sort, and analyze community data; optimize operation plans based on findings.
• Collaborate with Marketing and Product to support projects and drive business growth.

Skills

Communication skills

Copywriting

English

Turkish

Community operation

Education

Bachelor's degree

Tools

WeChat management tools

QQ communities

Job description

The LIVE Operations team is obsessed with everything to do with TikTok LIVE. From content strategy, monetization, gifting, LIVE features, data analysis, creating campaigns and ensuring a fun and safe space for all of our LIVE users.

Responsibilities

• Be responsible for the establishment and planning of LIVE creators communities, formulate reasonable community operation strategies to ensure the activity and user stickiness of the communities and promote the development of the communities.
• Actively expand community user resources, attract precise target users to join the communities through various channels (such as online and offline activities, social media promotion, etc.), and complete community user growth targets.
• Maintain the order of the communities on a daily basis, answer users' questions in a timely manner, handle user feedback and complaints, create a good community communication atmosphere and ensure a good user experience within the communities.
• Plan and execute various community activities, such as topic discussions, online lectures, live skills education, go live tasks etc., to improve user participation and enhance users' sense of identity and belonging to the brand.
• Regularly collect, sort out and analyze community data, including but not limited to user activity, retention rate, content of remarks, etc. Optimize the community operation plan based on the data analysis results to improve the operation effect.
• Cooperate closely with other departments (such as the Marketing Department, Product Department, etc.) to complete relevant projects and promotion tasks and contribute to the overall business development of the company.

Minimum Qualification(s)

• Bachelor's degree or above.
• Have more than 3 years of working experience in community operation, be familiar with the processes and methods of community operation.
• Possess excellent communication skills and copywriting abilities, be able to interact effectively with different types of users and write attractive activity copy, announcements, etc.
• Fluent in both English and Turkish to collaborate with Turkish-speaking and global stakeholders.

Preferred Qualification(s)

• Have strong data analysis skills, be able to identify problems and discover opportunities through data and provide strong support for operation decisions.
• Be proficient in various community operation tools (such as management tools for WeChat communities, QQ communities and other platforms), and have certain event planning abilities or successful operation cases.
• Be careful and responsible at work, have a strong team spirit, and be passionate about community operation work.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.