Learning & Development Manager

Fairmont Hotels & Resorts; Fatih; On-site; TRY 300,000 - 420,000; Full time

Job summary

Fairmont Quasar Istanbul is seeking an experienced Training & Development professional to shape and deliver the Hotel Training Plan across the property. You will coordinate internal and external providers, ensure onboarding compliance, and align programs with brand standards and hotel goals.

You will manage the HERO Learning Portal, create regular reports, monitor training effectiveness, and partner with departments and educational institutions to sustain learning momentum and employee growth.

Qualifications

• Proven experience in training and facilitation, development of training material, and experience in digital learning.
• Good command of verbal and written English.
• Relevant hospitality industry experience.

Responsibilities

• Review learning needs analysis and assist in shaping the Hotel Training Plan.
• Implement and facilitate the Training Plan aligned with hotel goals.
• Coordinate and deliver training programs from internal and external providers.
• Manage the HERO Learning Portal and ensure staff completion of required training.
• Create and present quarterly reports on training activities and outcomes.
• Develop ongoing training plans and coach leaders at all levels.

Skills

English proficiency

Education

Hospitality management degree

Tools

Learning Management System (LMS)

HERO Portal

E-learning tools

Job description

Company Description

\"Why work for Accor?\"

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Rising over the slopes of the Bosphorus, surveying centuries of history, yet silhouetted against the modern skyline of Istanbul, the Fairmont heritage of distinction and style comes to Istanbul, fusing with the city’s storied history and traditions to bring guests an exceptional experience in the heart of one of the world’s most talked about destinations.

Fairmont Quasar Istanbul is at once in touch with this fabulous city’s past and part of its dynamic future, rising up from the heart of Istanbul’s main business district. Offering sophisticated travelers 209 guest rooms with a diverse selection of restaurants and bars serving everything from elegantly crafted cocktails to exquisitely authentic Turkish cuisine. With 2,000 square meters of meeting and event space, Fairmont Quasar Istanbul is ideal for meeting and special events while the luxurious Fairmont Spa and state-of-the-art gym are the perfect places to relax and revitalize.

Job Description

• Conduct a thorough review of the learning needs analysis for the hotel prior to budgeting, and assist in shaping the Hotel Training Plan.


• Implement and facilitate the Hotel Training Plan, ensuring alignment with the hotel's strategic goals.


• Monitor and follow up on all training activities, both on-the-job and off-the-job, ensuring timely submission of reports.


• Ensure mandatory corporate training for the properties is assigned, conducted, and completed.


• Maintain 100% compliance with the employee on boarding program, including colleagues, orientation, in accordance with hotel training standards and brand promises.


• Coordinate and deliver training programs from internal and external providers.


• Use of online and e-learning tools, ensuring adherence to approval processes and tracking of registrations and completions.


• Develop and execute quality introductory and ongoing departmental training plans; provide coaching, guidance, and support to leaders at all levels.


• Manage the Accor HERO Learning Portal, ensuring colleague completion of required training.


• Evaluate the effectiveness of cross-training initiatives and explore opportunities for property training.


• Measure and assess feedback on learning experiences and their impact on sustainable change.


• Ensure all employees are proficient in using HERO.


• Create and present quarterly reports using HERO.


• Forge relationships with industry associations and external training providers.


• Ensure compliance with local statutory learning and development requirements


• Deliver various training and development programs, including Onboarding, Brand Immersion, Service Culture, ACCOR Global Leadership Programs, Train the Trainer, Heartist, and Diversity, Equity & Inclusion.


• Support and develop departmental trainers as needed.


• Design and implement effective processes and tools for learning evaluation and reporting.


• Maintain an ongoing Training Calendar to maximize learning resources and opportunities.


• Serve as a Brand Ambassador, offering engaging service and support to colleagues daily.


• Conduct annual Learning Needs Analysis with departments to inform budgeting and develop the L&D strategy for the following year.


• Create monthly, quarterly, and yearly training plans to ensure consistent and structured delivery.


• Ensure effective engagement with educational institutions for internship programs.


• Partner with departments to identify and address internship needs.


• Utilize multiple digital communication channels proactively and creatively to enhance employee communication.


• Contribute to the monthly newsletter by spotlighting colleagues and highlighting achievements.


• Prepare presentation decks for town halls and employee notice boards.

Qualifications

• Good command of verbal & written skills in English


• Degree or Diploma in Hospitality Management preferred.


• Proven experience in training and facilitation, development of training material, and experience in digital learning


• Relevant experience in the hospitality industry.


• Demonstrated ability to use digital communication tools and learning methodologies effectively.


• Proactive, accountable, and self-motivated with a strong drive for employee engagement.

Additional Information

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Note: Customization may be included for any specific local or legislative requirements, such as work permits.

Only Turkish or candidates which able to communicate in Turkish will be hired.

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.