Lead Business Analyst - ServiceNow & Multi-Stream Delivery

EPAM Systems; Turkey; On-site; TRY 3,403,000 - 5,348,000; Full time

Benefits offered by this job

Continuous upskilling

Learning & development

Private health insurance

Extra leave days

Referral bonuses

IT equipment

HUP for Microsoft software

Job summary

EPAM Systems, a global leader in AI transformation engineering, seeks a Lead Business Analyst in Turkey to drive business analysis across ServiceNow workstreams and lead a team of analysts. You will bridge business stakeholders and technical teams while aligning with Product Owners, Architects and Delivery Leads.

The role demands hands-on leadership, strong requirements mastery, and experience in Agile ecosystems, with a focus on ensuring quality, traceability, and delivery across CIAM, RS, Web,

Qualifications

• Minimum 5 years of experience as a Lead Business Analyst in complex digital or enterprise programmes.
• Proven ability to manage and lead multiple Business Analysts across interconnected workstreams.
• Solid understanding of ServiceNow processes, modules and integrations.
• Knowledge of requirements gathering techniques, process mapping and stakeholder engagement.
• Experience working in Agile delivery environments.
• Strong analytical skills with the ability to break down complex problems into clear components.
• Exceptional communication and facilitation skills
• Leadership, mentorship and collaboration capabilities
• Ability to handle ambiguity and drive clarity in complex environments
• Proactive problem-solving skills with a structured and logical approach
• Competency in managing stakeholder expectations and facilitating consensus
• High sense of ownership, accountability and delivery focus
• English proficiency at B2 level or higher

Responsibilities

• Lead and mentor a team of Business Analysts across ServiceNow workstreams
• Ensure consistency in business analysis practices, documentation standards and delivery quality
• Oversee workload distribution, prioritisation and progression of business analysis activities
• Drive the end-to-end requirements lifecycle including discovery, elicitation, analysis, documentation, validation and sign-off
• Facilitate workshops with stakeholders to capture business needs and translate them into actionable requirements and acceptance criteria
• Ensure alignment of requirements across interconnected streams such as CIAM, RS, Web and ServiceNow core
• Collaborate with Product Owners, Architects, Designers and Delivery Leads to shape solutions and ensure requirements feasibility
• Review and validate designs, user journeys and data flows to ensure accurate reflection of business needs
• Identify and manage functional dependencies across teams
• Support decision‑making by preparing options, impact assessments and recommendations
• Ensure timely stakeholder alignment and elevate blockers proactively
• Contribute to backlog refinement, sprint planning and prioritisation activities
• Collaborate with QA teams to ensure test cases and scenarios fully reflect business needs
• Support UAT planning, execution and defect triage

Skills

Team leadership

ServiceNow knowledge

Agile delivery

Stakeholder engagement

Business analysis

Job description

EPAM Systems, a global leader in AI transformation engineering, seeks a Lead Business Analyst in Turkey to drive business analysis across ServiceNow workstreams and lead a team of analysts. You will bridge business stakeholders and technical teams while aligning with Product Owners, Architects and Delivery Leads.

The role demands hands-on leadership, strong requirements mastery, and experience in Agile ecosystems, with a focus on ensuring quality, traceability, and delivery across CIAM, RS, Web,