Lead Business Analyst (ServiceNow)

EPAM Systems; Turkey; On-site; TRY 3,403,000 - 5,348,000; Full time

Benefits offered by this job

Continuous upskilling

Learning & development

Private health insurance

Extra leave days

Referral bonuses

IT equipment

HUP for Microsoft software

Job summary

EPAM Systems, a global leader in AI transformation engineering, seeks a Lead Business Analyst in Turkey to drive business analysis across ServiceNow workstreams and lead a team of analysts. You will bridge business stakeholders and technical teams while aligning with Product Owners, Architects and Delivery Leads.

The role demands hands-on leadership, strong requirements mastery, and experience in Agile ecosystems, with a focus on ensuring quality, traceability, and delivery across CIAM, RS, Web,

Qualifications

• Minimum 5 years of experience as a Lead Business Analyst in complex digital or enterprise programmes.
• Proven ability to manage and lead multiple Business Analysts across interconnected workstreams.
• Solid understanding of ServiceNow processes, modules and integrations.
• Knowledge of requirements gathering techniques, process mapping and stakeholder engagement.
• Experience working in Agile delivery environments.
• Strong analytical skills with the ability to break down complex problems into clear components.
• Exceptional communication and facilitation skills
• Leadership, mentorship and collaboration capabilities
• Ability to handle ambiguity and drive clarity in complex environments
• Proactive problem-solving skills with a structured and logical approach
• Competency in managing stakeholder expectations and facilitating consensus
• High sense of ownership, accountability and delivery focus
• English proficiency at B2 level or higher

Responsibilities

• Lead and mentor a team of Business Analysts across ServiceNow workstreams
• Ensure consistency in business analysis practices, documentation standards and delivery quality
• Oversee workload distribution, prioritisation and progression of business analysis activities
• Drive the end-to-end requirements lifecycle including discovery, elicitation, analysis, documentation, validation and sign-off
• Facilitate workshops with stakeholders to capture business needs and translate them into actionable requirements and acceptance criteria
• Ensure alignment of requirements across interconnected streams such as CIAM, RS, Web and ServiceNow core
• Collaborate with Product Owners, Architects, Designers and Delivery Leads to shape solutions and ensure requirements feasibility
• Review and validate designs, user journeys and data flows to ensure accurate reflection of business needs
• Identify and manage functional dependencies across teams
• Support decision‑making by preparing options, impact assessments and recommendations
• Ensure timely stakeholder alignment and elevate blockers proactively
• Contribute to backlog refinement, sprint planning and prioritisation activities
• Collaborate with QA teams to ensure test cases and scenarios fully reflect business needs
• Support UAT planning, execution and defect triage

Skills

Team leadership

ServiceNow knowledge

Agile delivery

Stakeholder engagement

Business analysis

Job description

We are seeking a Lead Business Analyst to drive business analysis across multiple ServiceNow workstreams, combining hands‑on expertise with leadership to ensure quality, alignment and delivery. This role guides a team of Business Analysts, collaborates with Product Owners, Architects and Delivery Leads, and acts as the primary bridge between business stakeholders and technical teams.

Responsibilities

• Lead and mentor a team of Business Analysts across ServiceNow workstreams
• Ensure consistency in business analysis practices, documentation standards and delivery quality
• Oversee workload distribution, prioritisation and progression of business analysis activities
• Drive the end-to-end requirements lifecycle including discovery, elicitation, analysis, documentation, validation and sign-off
• Facilitate workshops with stakeholders to capture business needs and translate them into actionable requirements and acceptance criteria
• Ensure alignment of requirements across interconnected streams such as CIAM, RS, Web and ServiceNow core
• Collaborate with Product Owners, Architects, Designers and Delivery Leads to shape solutions and ensure requirements feasibility
• Review and validate designs, user journeys and data flows to ensure accurate reflection of business needs
• Identify and manage functional dependencies across teams
• Support decision‑making by preparing options, impact assessments and recommendations
• Ensure timely stakeholder alignment and elevate blockers proactively
• Contribute to backlog refinement, sprint planning and prioritisation activities
• Collaborate with QA teams to ensure test cases and scenarios fully reflect business needs
• Support UAT planning, execution and defect triage

Requirements

• Minimum 5 years of experience as a Lead Business Analyst in complex digital or enterprise programmes
• Proven ability to manage and lead multiple Business Analysts across interconnected workstreams
• Solid understanding of ServiceNow processes, modules and integrations
• Knowledge of requirements gathering techniques, process mapping and stakeholder engagement
• Experience working in Agile delivery environments
• Strong analytical skills with the ability to break down complex problems into clear components
• Exceptional communication and facilitation skills
• Leadership, mentorship and collaboration capabilities
• Ability to handle ambiguity and drive clarity in complex environments
• Proactive problem‑solving skills with a structured and logical approach
• Competency in managing stakeholder expectations and facilitating consensus
• High sense of ownership, accountability and delivery focus
• English proficiency at B2 level or higher

We offer

• CONTINUOUS UPSKILLING, LEARNING & DEVELOPMENT
  • Diversity of tasks and projects
  • Assessment center for objective review of competency level
  • Personal development plan
  • Mentoring programs and leadership development
  • Certification and professional development support
  • Access to learning platforms including more than 2,500 internal courses
  • English courses taught by certified teachers
• CORPORATE BENEFITS
  • Extra leave days
  • Referral bonuses
• COMPENSATION PACKAGE
  • Competitive compensation paid in USD
  • Regular salary and performance reviews
• MEDICAL & HEALTHCARE
  • Private health insurance
  • Well‑being events
• WORKING ENVIRONMENT
  • Recreation areas and kitchens
  • Tea, coffee and snacks
  • Sports equipment and game consoles
  • IT Equipment
  • Microsoft’s Software Assurance Home Use Program (HUP)

Please note that our Talent Attraction Team reviews applications and CVs submitted in English.

EPAM is global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, we empower our clients to become AI‑Native enterprises, driving measurable value from innovation and digital investments.