KEY ACCOUNT MANAGER

ARKANCE; Çankaya; On-site; TRY 600,000 - 900,000; Full time

Job summary

ARKANCE in Türkiye is seeking a results-driven Key Account Manager to lead strategic accounts, drive growth, and build long-term partnerships across Ankara and Istanbul. You will collaborate with Customer Success Advisors and cross-functional teams to deliver value.

You will collaborate with Customer Success Advisors and cross-functional teams to understand client needs, identify opportunities, and position ARKANCE's solutions as a trusted business partner.

Qualifications

• Bachelor’s degree or equivalent field.
• Experience in Key Account Management, Business Development, or B2B Sales.
• Fluent English; additional languages are a plus.

Responsibilities

• Deliver growth targets across the key account segment.
• Identify and develop potential key accounts.
• Understand customers’ needs and identify opportunities.
• Build strong relationships with key stakeholders.
• Lead negotiations and manage contracts through the lifecycle.

Skills

Key Account Management

Business Development

B2B Sales

Consultative selling

Negotiation

Relationship management

English fluent

Education

Bachelor’s degree or equivalent

Tools

CRM systems

Sales analytics

Job description

Key Account Manager

Location: Ankara / İstanbul, Türkiye

Company: ARKANCE

About the Role

We are looking for a Key Account Manager to join our Sales team in Türkiye.

In this role, you will be responsible for identifying, developing, and managing key accounts, driving sustainable business growth and building long-term customer relationships.

You will take a customer-centric and consultative approach to understand clients’ business needs, identify new opportunities, and position ARKANCE’s solutions and services as a trusted business partner.

Working closely with Customer Success Advisors and cross-functional teams, you will contribute to the entire customer lifecycle, from business development and account growth to customer satisfaction and retention.

Key Responsibilities

• Deliver ambitious sales growth targets across the key account segment.
• Identify and develop potential key accounts in line with the country business development strategy.
• Understand customers’ business needs, challenges, and priorities to identify relevant business opportunities.
• Build strong, long-term relationships with key customers, decision-makers, partners, and other stakeholders.
• Proactively identify cross-selling and up-selling opportunities within existing key accounts.
• Act as a trusted advisor, taking an outcome-based and consultative selling approach.
• Systematically promote ARKANCE’s Shared IP solutions and high value-added services.
• Develop and execute strategic account plans to maximize revenue and long-term customer value.
• Work closely with Customer Success Advisors to maximize customer satisfaction, retention, and business growth.
• Collaborate effectively with Sales, Portfolio, Marketing, Services, and other regional and country teams.
• Lead commercial and contract negotiations with key customers and ensure successful management throughout the contract lifecycle.
• Ensure accurate and timely management of customer interactions, opportunities, contracts, and renewal information within CRM systems.
• Proactively address customer concerns and coordinate with internal teams to ensure effective and timely resolution.
• Monitor market trends, industry developments, and competitor activities to identify new business opportunities.
• Apply sales processes, tools, and best practices to improve commercial effectiveness and customer experience.

What We’re Looking For

• Bachelor’s degree in a relevant field or equivalent professional experience; an advanced degree is considered a plus.
• Proven experience in Key Account Management, Business Development, or B2B Sales, ideally within the software or technology industry.
• Strong understanding of complex customer organizations and the ability to identify and develop business opportunities.
• Experience with consultative and outcome-based selling.
• Strong commercial mindset with a proven ability to generate and close complex deals.
• Excellent communication, presentation, stakeholder management, and interpersonal skills.
• Strong negotiation and relationship-building capabilities.
• Strategic and analytical mindset with the ability to develop effective account plans.
• Ability to collaborate successfully across different functions, teams, and cultures.
• Comfortable working in a fast-paced and evolving international environment.
• Ability to manage multiple priorities and perform effectively under pressure.
• Experience using CRM systems and sales analytics to manage opportunities and support data-driven decision-making.
• Fluent English; additional languages are considered an advantage.
• Willingness to travel within Türkiye when required.

Why ARKANCE?

At ARKANCE, you will be part of an international and collaborative environment where technology, expertise, and customer success come together.

You will have the opportunity to work with strategic customers, develop long-term partnerships, and contribute directly to the growth of our business in Türkiye while collaborating with colleagues across the EMEA organization.