Key Account Executive

La Lorraine Bakery Group; Fatih; On-site; TRY 350,000 - 650,000; Full time

Benefits offered by this job

LLBG Academy supports you in becoming.

International family-owned company

Strong long-term vision and growth

Sustainability focus

Dynamic, empowering environment

Job summary

La Lorraine Bakery Group is seeking a Consumer Happiness & Engagement Specialist to manage key account and food service relationships, develop customer-specific strategies, drive sales and profitability, and identify new business opportunities.

You will collaborate with internal teams, conduct customer visits, promote products, monitor performance, and help grow existing accounts while expanding the customer base across channels.

Qualifications

• Bachelor's degree in Business Administration, Economics, Marketing or related field.
• Minimum 2 years of sales experience.
• Preferably FMCG sector and/or Food Service channel experience.
• Experience in Key Account Management is a plus.
• Strong customer relationship management, communication and negotiation skills.
• Analytical thinking and problem-solving abilities.
• Commercial awareness with a results-driven mindset.
• Good planning, organization and follow-up skills.
• Ability to collaborate with cross-functional teams.
• Proficiency in MS Office applications.
• Valid driving license and willingness to travel.
• Good command of English.

Responsibilities

• Build, develop and maintain strong, long-term relationships with existing and potential Key Account and Food Service customers.
• Develop customer-specific action plans to drive profitable growth.
• Act as main contact for customers and coordinate with internal teams to provide solutions.
• Conduct regular customer visits and promote products, brands, and marketing initiatives.
• Achieve assigned sales targets in terms of customer acquisition, turnover and profitability.
• Execute customer activity and promotional plans within budget and channel strategy.
• Collaborate with Marketing to implement customer-focused promotions and sales initiatives.
• Apply category management by monitoring customer and category performance.
• Address customer requests and resolve issues promptly.
• Conduct market and field visits to monitor execution standards and take corrective actions.
• Identify opportunities to grow accounts and increase customer loyalty.
• Generate new business ideas contributing to channel growth.
• Collaborate with internal departments to ensure smooth operations and customer satisfaction.

Skills

Key Account Management

Customer Relationship Management

Negotiation

Sales Skills

Analytical Thinking

English Proficiency

MS Office

Willingness to Travel

Cross-Functional Collaboration

Education

Bachelor's degree in Business Administration, Economics, Marketing or related field

Tools

MS Office applications

Driving license

Job description

You will manage and grow key account and food service relationships, develop customer-specific strategies, drive sales and profitability, and identify new business opportunities while delivering customer-focused initiatives and ensuring strong collaboration across internal teams.

The function

• Build, develop and maintain strong, long-term relationships with existing and potential Key Account and Food Service customers.
• Develop customer-specific action plans in line with channel strategies to drive profitable business growth.
• Act as the main point of contact for customers, understand their needs and expectations, and coordinate with relevant internal teams to provide effective solutions.
• Conduct regular customer visits and promote new products, brands, packaging innovations and marketing initiatives.
• Achieve assigned sales targets in terms of customer acquisition, turnover and profitability.
• Execute customer activity and promotional plans in line with the allocated budget and channel strategy.
• Collaborate with the Marketing team to develop and implement customer-focused promotional activities and sales initiatives.
• Apply a category management approach by regularly monitoring and analyzing customer and category performance, identifying opportunities for improvement.
• Address customer requests, concerns and issues, ensuring timely and effective resolution.
• Conduct market and field visits to monitor execution standards and take necessary corrective actions.
• Identify opportunities to grow existing accounts, acquire new customers and increase customer loyalty.
• Generate and propose new business ideas and initiatives that contribute to channel growth.
• Collaborate effectively with relevant internal departments to ensure smooth business operations and customer satisfaction.

Your profile

• Bachelor's degree in Business Administration, Economics, Marketing or a related field.
• Minimum 2 years of sales experience.
• Preferably experience in the FMCG sector and/or Food Service channel.
• Experience in Key Account Management is an advantage.
• Strong customer relationship management, communication and negotiation skills.
• Strong analytical thinking and problem-solving abilities.
• Commercial awareness with a results-driven and customer-focused mindset.
• Good planning, organization and follow-up skills.
• Ability to collaborate effectively with cross-functional teams.
• Proficiency in MS Office applications.
• Valid driving license and willingness to travel.
• Good command of English

Our offer

• You will join an international family-owned company with a strong long-term vision, where more than 5,300 enthusiastic colleagues work together, driven by five core values.
• You can literally taste our passion every day through our fresh and innovative top-quality products.
• You will help build a better world, as sustainability is high on our agenda.
• You will get the opportunity to grow and develop in a highly dynamic environment. Our LLBG Academy supports you in becoming the best version of yourself.
• You are given the space to roll up your sleeves, take initiative, and truly make a difference.

La Lorraine Bakery Group (LLBG) is an international family-owned company headquartered in Belgium with more than 85 years of experience in the milling and bakery sector. More than 5,700 passionate employees produce and sell high-quality bakery products to consumers, retailers and foodservice professionals in over 40 countries every day. They do so with respect for people, product and planet, because at LLBG we want our company and our people to grow in a sustainable way.

"We are entrepreneurs, no-nonsense and with a great dedication."

Take a look inside Sales & Customer Service

Consumer Happiness & Engagement Specialist

Day

You will drive in-store bakery excellence by bringing together customers, suppliers, and cross-functional teams to deliver impactful bakery concepts, category solutions, and shopper experiences across retail stores.