Junior Software Support Engineer

P.I. Works Inc; Pendik; On-site; TRY 240,000 - 360,000; Full time

Job summary

P.I. Works is seeking a customer-focused engineer to support global clients on our 5G network management solutions. The role involves diagnosing issues, assisting with deployments, and coordinating with product teams on upgrades and new features.

The candidate should have solid SQL/database skills, experience with C/C++/C#/Java, and a good grasp of OSS tools, plus strong English communication abilities for international customers.

Qualifications

• Basic to intermediate knowledge of database architecture.
• Good command of SQL.
• Understanding of C/C++/C#/Java and the .NET framework.
• Familiarity with one or more OSS products.
• Technical understanding of 2G/3G/4G/5G mobile technologies, including RAN concepts.

Responsibilities

• Provide exceptional service to our customers worldwide.
• Actively communicate with customers on questions/issues related to our products and solutions.
• Go above and beyond our service level agreements to proactively diagnose and resolve issues.
• Collaborate with customers on deployment and provide support for upgrades, new features and fixes.
• Collaborate with team members, share knowledge, and document best practices through participation in meetings and trainings.
• Collaborate with project teams on installation, configuration, testing, and integration of our solutions.

Skills

SQL

C/C++

C#

Java

.NET framework

OSS products

5G knowledge

Job description

P.I.Worksisthefirstcompanyintheworldtoautomatethemanagementofacommercial5Gnetwork.

Our automated network management products and services empower Mobile Operators to accelerate network transformation and to drive network quality and efficiency on the path to 5G. These solutions have been deployed across 91 mobile network operators in 64 countries.

Comeandjoinustoworkwiththeleadingtelecomoperatorsaroundtheworldandredefinethemobileexperienceworldwidebycontributingtoourresearchanddevelopmentefforts

Aspartoftheroledefinition,youwill:

-Provideexceptionalservicetoourcustomersworldwide

-Activelycommunicatewithcustomersonquestions/issuesrelatedtoourproductsandsolutions

-Goaboveandbeyondourservicelevelagreementstopro-activelydiagnoseandresolveissues

-Collaboratewithcustomersondeploymentandprovidesupportforupgrades,newfeaturesandfixes

- Collaborate with team members, share knowledge, lessons learned, document best practices through active participation in team meetings and trainings

-Collaboratewithprojectteamsoninstallation,configuration,testingandintegrationofoursolutions.

RequiredExperienceandSkills:

-BasictointermediateknowledgeofdatabasearchitectureandgoodcommandonSQL

-GoodunderstandingofprogramminginC++/C#/Javaand.NETframeworkisanasset

-GoodunderstandingofoneormoreOSSproductsisanasset

- Technical understanding of 2G/3G/4G/5G mobile technologies, including RAN standards, architectures, protocols, and services is an asset.

-Passionateandself-motivatedindividualcapableoftroubleshootingandsolvingcomplexcustomerissuesinafast-paced,dynamicenvironment.

- Excellent communication and interpersonal skills in both verbal and written English.