Junior Software Support Engineer

P.I. Works Inc; Fatih; On-site; TRY 300,000 - 540,000; Full time

Job summary

P.I.Works is the first company in the world to automate the management of a commercial 5G network. Our automated network management products empower mobile operators to accelerate transformation and improve network quality and efficiency across 64 countries.

Join us to work with leading telecom operators worldwide and contribute to R&D efforts, helping deploy and support 2G/3G/4G/5G solutions while collaborating with a global team on installations, configurations, and upgrades.

Qualifications

• Basic to intermediate knowledge of database architecture and good command on SQL.
• Good understanding of programming in C++/C#/Java and .NET framework is an asset.
• Good understanding of one or more OSS products is an asset.
• Technical understanding of 2G/3G/4G/5G mobile technologies, including RAN standards, architectures, protocols, and services is an asset.
• Passionate and self-motivated individual capable of troubleshooting and solving complex customer issues in a fast-paced, dynamic environment.
• Excellent communication and interpersonal skills in both verbal and written English.

Responsibilities

• Provide exceptional service to our customers worldwide.
• Actively communicate with customers on questions/issues related to our products and solutions.
• Go above and beyond our service level agreements to pro-actively diagnose and resolve issues.
• Collaborate with customers on deployment and provide support for upgrades, new features and fixes.
• Collaborate with team members, share knowledge, lessons learned, document best practices through active participation in team meetings and trainings.
• Collaborate with project teams on installation, configuration, testing and integration of our solutions.

Skills

C++

C#

Java

.NET

SQL

Database architecture

Tools

OSS products

Job description

P.I.Worksisthefirstcompanyintheworldtoautomatethemanagementofacommercial5Gnetwork.

Our automated network management products and services empower Mobile Operators to accelerate network transformation and to drive network quality and efficiency on the path to 5G. These solutions have been deployed across 91 mobile network operators in 64 countries.

Comeandjoinustoworkwiththeleadingtelecomoperatorsaroundtheworldandredefinethemobileexperienceworldwidebycontributingtoourresearchanddevelopmentefforts

Aspartoftheroledefinition,youwill:

-Provideexceptionalservicetoourcustomersworldwide

-Activelycommunicatewithcustomersonquestions/issuesrelatedtoourproductsandsolutions

-Goaboveandbeyondourservicelevelagreementstopro-activelydiagnoseandresolveissues

-Collaboratewithcustomersondeploymentandprovidesupportforupgrades,newfeaturesandfixes

- Collaborate with team members, share knowledge, lessons learned, document best practices through active participation in team meetings and trainings

-Collaboratewithprojectteamsoninstallation,configuration,testingandintegrationofoursolutions.

RequiredExperienceandSkills:

-BasictointermediateknowledgeofdatabasearchitectureandgoodcommandonSQL

-GoodunderstandingofprogramminginC++/C#/Javaand.NETframeworkisanasset

-GoodunderstandingofoneormoreOSSproductsisanasset

- Technical understanding of 2G/3G/4G/5G mobile technologies, including RAN standards, architectures, protocols, and services is an asset.

-Passionateandself-motivatedindividualcapableoftroubleshootingandsolvingcomplexcustomerissuesinafast-paced,dynamicenvironment.

- Excellent communication and interpersonal skills in both verbal and written English.