IT Support Professional

Bosch Türkiye; Manisa; On-site; TRY 180,000 - 300,000; Full time

Job summary

Bosch Türkiye in Manisa seeks an IT Support Professional to deliver end-user support and optimize workplace IT environments for our Central IT team.

You’ll provide 1st/2nd level support for desktops, laptops, mobile devices, and printers, manage local IT assets, and troubleshoot access and software issues while collaborating with global IT teams and service partners. You’ll also build small automations with Microsoft Power Platform and share practical tips with colleagues.

Qualifications

• Bachelor’s degree in computer engineering, information technologies, or a related field.
• Minimum 2 years of experience in IT Support Services, with knowledge of IT Service Management principles (e.g., ITIL).
• Strong customer-oriented mindset, excellent communication skills, problem-solving abilities, presentation skills and Windows 11 & practical IT hardware knowledge.
• Experience with network connectivity, communication protocols for industrial devices and Microsoft Power Automate & Power Apps is a significant plus. (e.g. CCNA is a plus)
• A collaborative team player motivated to self-learn and apply new knowledge.
• Advanced level of English, both written and spoken.

Responsibilities

• Provide end-to-end 1st/2nd level IT support for desktops, laptops, mobile devices, printers, and workplace technologies, keep office and production environments running.
• Own Lifecycle, manage local IT inventory with comprehensive stock tracking and proactive hardware asset lifecycle management.
• Troubleshoot & Resolve user issues/requests for authorizations, accounts, and software, including support for industrial devices and their network connectivity.
• Collaborate closely with central/international IT teams and external service partners on rollouts, service restorations, and site projects.
• Spot repetitive IT and site processes and use Microsoft Power Platform to build simple, time-saving automations.

Skills

Strong customer-oriented mindset

Excellent communication skills

Problem-solving abilities

Presentation skills

Education

Bachelor’s degree in computer engineering, information technologies, or a related field

Tools

Windows 11

Power Automate

Power Apps

CCNA (nice to have)

ITIL knowledge

Job description

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.

Job Description

Are you a proactive and customer-focused IT professional passionate about delivering exceptional end-user support and optimizing IT workplace environments? Bosch is seeking an IT Support Professional in Workplace Support and Digital Enablement to join our team in Manisa and represent Central IT, ensuring seamless and high-quality IT services for our users.

Key Responsibilities

The Core: Workplace Support & Asset Management

• Keep Us Running: Provide end-to-end 1st/2nd level IT support for desktops, laptops, mobile devices, printers, and workplace technologies, keep office and production environments running
• Own Lifecycle, manage local IT inventory with comprehensive stock tracking and proactive hardware asset lifecycle management
• Troubleshoot & Resolve user issues/requests for authorizations, accounts, and software, including support for industrial devices and their network connectivity.
• Collaborate closely with central/international IT teams and external service partners on rollouts, service restorations, and site projects.

The Value-Add: Automation & User Enablement

• Spot repetitive IT and site processes and use Microsoft Power Platform to build simple, time-saving automations.
• Support local employees by bridging digital knowledge gaps by delivering brief, practical sessions on how to utilize modern workplace tools and AI productivity assistants.

Qualifications

• Bachelor’s degree in computer engineering, information technologies, or a related field with a strong understanding of IT systems and infrastructure.
• Minimum 2 years of experience in IT Support Services, with knowledge of IT Service Management principles (e.g., ITIL).
• Strong customer-oriented mindset, excellent communication skills, problem-solving abilities, presentation skills and Windows 11 & practical IT hardware knowledge.
• Experience with network connectivity, communication protocols for industrial devices and Microsoft Power Automate & Power Apps is a significant plus. (e.g. CCNA is a plus)
• A collaborative team player motivated to self-learn and apply new knowledge.
• Advanced level of English, both written and spoken.