IT Support Engineer — Infrastructure & Projects Lead

Amazon Inc.; Fatih; On-site; TRY 90,000 - 140,000; Full time

Job summary

Amazon IT Operations Fulfillment Center and Logistics is seeking an IT Support Engineer to join our busy team. You will maintain and improve IT infrastructure, support on-site and remote colleagues, and act as escalation point for complex issues, with on-call duties and occasional travel.

You will collaborate with global SMEs, manage change requests, and deliver projects that improve systems, security, and performance across the site while keeping customers and stakeholders informed.

Qualifications

• 1+ years of Windows Server technologies (AD, DFS, Print Services, SCCM).
• 2+ years troubleshooting in a multi-user high-availability environment.
• 2+ years PC repair, troubleshooting, deployment and liquidation.
• 2+ years networking (DNS, DHCP, SSL, OSI model, TCP/IP).
• Turkish language proficiency required.

Responsibilities

• Maintain IT infrastructure and support services across home and remote sites.
• Escalate and communicate technical issues to management and teams.
• Lead projects changing site technology infrastructure and processes.
• Provide weekly reports on metrics and work performed.
• Mentor technicians and assist with recruitment when needed.
• Occasional travel may be required.

Skills

Windows Server

Active Directory

DFS

Print Services

SCCM

Troubleshooting

PC Repair

Networking

Turkish language

Education

Bachelor's degree

Job description

Amazon IT Operations Fulfillment Center and Logistics is seeking an IT Support Engineer to join our busy team. You will maintain and improve IT infrastructure, support on-site and remote colleagues, and act as escalation point for complex issues, with on-call duties and occasional travel.

You will collaborate with global SMEs, manage change requests, and deliver projects that improve systems, security, and performance across the site while keeping customers and stakeholders informed.