Lead Systems & Support Engineer (Migrations & Automation)

Zella Technologies, LLC; Göktürk; On-site; TRY 60,000 - 100,000; Full time

Job summary

We are a Managed Services Provider delivering IT support, networking, VoIP, cloud, and fiber services. We seek a Support & Systems Engineer to own Level 2–3 tickets, lead migrations, manage SLAs, and drive documentation and operations improvements. The role spans Windows, Linux, networking, VoIP, security, automation, cloud, and identity systems.

This hands-on, leadership-oriented position includes planning cloud migrations and contributing to on-call coverage as needed.

Qualifications

• Hands-on support for Windows, Linux, and macOS systems.
• Manage Active Directory environments including GPOs, OUs, and hybrid setups.
• Troubleshoot complex networking: firewalls, VLANs, VPNs, DNS, DHCP, routing.
• Configure enterprise network devices (MikroTik, Juniper, others).
• Resolve VoIP issues (SIP, PBX, Asterisk, FreePBX, 3CX, Kazoo, QoS).
• Perform packet capture and traffic analysis (Wireshark, tcpdump).
• Support identity platforms (Azure Entra ID, Okta, Entra ID) and Intune.
• Maintain virtualized environments (Hyper-V, VMware, Proxmox, StarWind, TrueNAS).
• Backup, DR solutions (Veeam) and security hardening, MFA, compliance basics.
• Automate tasks with PowerShell, Python, or Bash.

Responsibilities

• Own Level 2 and Level 3 support tickets and improve documentation.
• Lead system and tenant migrations, plan projects with minimal downtime.
• Oversee support operations, manage SLAs and KPIs.
• Plan and execute cloud migrations including identity and AD/Entra ID transitions.
• Coordinate with customers before, during, and after migrations.
• Participate in on-call rotation for nights and weekends as needed.

Skills

Windows

Linux

macOS

Networking

VoIP

Automation

Cloud platforms

Identity systems

PowerShell

Python

Bash

Tools

MikroTik

Juniper

Hyper-V

VMware

StarWind

TrueNAS Scale

Proxmox

Veeam

Azure Active Directory / Entra ID

Intune

Okta

Job description

We are a Managed Services Provider delivering IT support, networking, VoIP, cloud, and fiber services. We seek a Support & Systems Engineer to own Level 2–3 tickets, lead migrations, manage SLAs, and drive documentation and operations improvements. The role spans Windows, Linux, networking, VoIP, security, automation, cloud, and identity systems.

This hands-on, leadership-oriented position includes planning cloud migrations and contributing to on-call coverage as needed.