IT Project & Service Delivery Leader

GlassHouse Türkiye; Konak; On-site; TRY 180,000 - 240,000; Full time

Job summary

GlassHouse Türkiye is seeking an experienced IT Project Manager to lead ITIL-aligned service programs, ensure contract compliance and drive service delivery across customer projects. You will coordinate cross-functional teams, manage escalations and report on program status.

You will have a university degree and 6 years in project management, PMP is a plus, with knowledge of contract management and SAP Basis being beneficial. This on-site role is based in Izmir region.

Qualifications

• University Degree from a reputable university.
• Experience with ITIL management processes.
• 6 years in Project Management, PMP is a plus.
• 2+ years in contractual management is a plus.
• Experience with SAP Basis project management.
• Proven ability to lead programs/projects.
• Ability to improve processes and adapt to change.
• Strong collaboration with internal & external stakeholders.

Responsibilities

• Managing IT Infrastructure projects following PMI processes.
• Participating in contract management for new projects.
• Setting up and presenting current projects per customer contracts.
• Leading Service Delivery Management of ongoing projects.
• Leading the customer satisfaction process.
• Ensuring compliance with contractual obligations.
• Coordinating with operations to deliver 24/7 SLA commitments.
• Escalation point for customer complaints and solution studies.
• Coordinating technical and commercial escalations with teams.
• Representing operations in audits and preparing findings.
• Developing improvements in line with quality controls and ITIL regulations.
• Guiding operations on processes within ISO9001 and ISO27001 frameworks.
• Identifying information security risks and reporting them.

Skills

ITIL

Project management

Stakeholder management

Leadership

Communication

Education

Bachelor's degree

PMP certification

Tools

SAP Basis

Job description

GlassHouse Türkiye is seeking an experienced IT Project Manager to lead ITIL-aligned service programs, ensure contract compliance and drive service delivery across customer projects. You will coordinate cross-functional teams, manage escalations and report on program status.

You will have a university degree and 6 years in project management, PMP is a plus, with knowledge of contract management and SAP Basis being beneficial. This on-site role is based in Izmir region.