IT Manager (Tech Manager)

H&M; Sarıyer; On-site; TRY 350,000 - 550,000; Full time

Benefits offered by this job

Health insurance

Job summary

H&M in Turkey is seeking a Tech Manager to lead and oversee Tech within the Production Country, ensuring stable delivery, compliance, and colleague-focused support. You will manage Tech Operations teams and Tech PMs to secure local rollouts of global tech solutions, aligned with global standards and business needs.

You will own tech budget, manage vendor relations, drive cybersecurity initiatives, collaborate with Global Tech, and adapt rollout plans to local conditions while tracking KPIs for

Qualifications

• Bachelor’s degree in Computer Science, Technology Operations, or equivalent.
• 3+ years’ experience in ITSM, service delivery, or infrastructure leadership.
• Experience leading teams and delivering IT solutions.
• Familiar with agile working methodologies and ITIL foundations.
• Occasional international travel.
• Proficient in English and Turkish.

Responsibilities

• Take accountability for Tech Operations and local rollouts.
• Lead Tech Ops teams to high performance.
• Ensure stable operations and end-user support.
• Ensure compliance with policies and audit requirements.
• Manage tech budget/P&L and forecasting.
• Procure local services and vendors.
• Adapt global solutions to market needs.
• Champion cybersecurity and align with global standards.
• Collaborate with Global Tech and product teams.
• Monitor KPIs and drive continuous improvement.
• Post go-live stabilization and value realization.
• Governance, risk management, risk register.

Skills

IT Operations leadership

Budget management

Stakeholder management

Vendor management

ITIL Foundation

Agile methodologies

Contract negotiation

English & Turkish

Education

Bachelor's degree in Computer Science

Equivalent experience

Job description

As the Tech Manager you will lead and oversee Tech within your Production Country, ensuring stable delivery, compliance, and colleague-focused support. Manage Tech Operations teams and Tech PMs to secure local rollouts of global tech solutions, aligned with global standards and business needs.

• Take full accountability for Tech Operations and tech rollouts within the Production Country - being a first point of escalation for tech-related issues within Production Country
• Lead Tech Ops teams, ensuring strong team performance and talent development
• Ensure delivery of stable operations and end-user support services
• Secure compliance with H&M/global policies, local regulations, and audit requirements, e.g. MMR and MMS
• Drive proactive initiatives to identify and resolve operational issues and risks early
• Own tech budget/P&L management (invoicing, forecasting, financial reporting)
• Manage procurement of local services and vendors in line with global guidelines
• Provide direction for local adaptation of global solutions, ensuring relevance to market needs
• Champion cyber security initiatives and ensure alignment with global security standards
• Collaborate with stakeholders across the Global Tech organization.
• Partner with global product and service teams to secure readiness for rollouts
• Adapt global rollout plans to local conditions while delivering on set timelines and targets
• Monitor and report on key performance indicators, ensuring continuous improvement
• Support new tech capabilities from rollout into business-as-usual, including post go-live stabilization and tech operations in collaboration with the Tech centers, focusing on value realization
• Contribute to governance and reporting models, sharing learnings with continental/ global
• Create and manage risk and risk register for the Production Country.

Job Description

As the Tech Manager you will lead and oversee Tech within your Production Country, ensuring stable delivery, compliance, and colleague-focused support. Manage Tech Operations teams and Tech PMs to secure local rollouts of global tech solutions, aligned with global standards and business needs.

• Take full accountability for Tech Operations and tech rollouts within the Production Country - being a first point of escalation for tech-related issues within Production Country
• Lead Tech Ops teams, ensuring strong team performance and talent development
• Ensure delivery of stable operations and end-user support services
• Secure compliance with H&M/global policies, local regulations, and audit requirements, e.g. MMR and MMS
• Drive proactive initiatives to identify and resolve operational issues and risks early
• Own tech budget/P&L management (invoicing, forecasting, financial reporting)
• Manage procurement of local services and vendors in line with global guidelines
• Provide direction for local adaptation of global solutions, ensuring relevance to market needs
• Champion cyber security initiatives and ensure alignment with global security standards
• Collaborate with stakeholders across the Global Tech organization.
• Partner with global product and service teams to secure readiness for rollouts
• Adapt global rollout plans to local conditions while delivering on set timelines and targets
• Monitor and report on key performance indicators, ensuring continuous improvement
• Support new tech capabilities from rollout into business-as-usual, including post go-live stabilization and tech operations in collaboration with the Tech centers, focusing on value realization
• Contribute to governance and reporting models, sharing learnings with continental/ global
• Create and manage risk and risk register for the Production Country.

Qualifications

• Bachelor’s degree in Computer Science, Technology Operations, or equivalent experience
• 3+ years’ experience in ITSM, service delivery, or infrastructure leadership
• Experience leading teams, managing tech operations, and delivering IT solutions
• Exposure to sourcing, production, retail or consumer-facing tech environments preferred
• Strong budget management and forecasting skills
• Excellent stakeholder management, vendor management, and communication skills
• Certified in ITIL Foundation (3 and/or 4); agile experience desirable
• Familiar with agile working methodologies
• Contract negotiation experience and management
• Occasional international travel required
• Proficient in English and local language, both written and spoken