IT Helpdesk Specialist

Merzigo; Fatih; Hybrid; TRY 180,000 - 240,000; Full time

Job summary

Merzigo in Turkey is seeking an IT Helpdesk Specialist to maintain IT infrastructure and support end-users in a hybrid work environment. The role focuses on keeping systems secure, up-to-date, and running smoothly for a dynamic media tech team.

The ideal candidate has 3+ years in IT, strong Active Directory and cybersecurity awareness, with solid problem-solving and Microsoft systems knowledge. Remote and on-site support with after-hours availability is expected.

Qualifications

• Preferably graduated from related university departments.
• At least 3 years of experience in Information Technology.
• Able to produce innovative and creative solutions.
• Strong planning and organizational skills, analytical thinking, attention to detail, and a results-driven work ethic.
• Capable of identifying opportunities to drive improvements in operational processes.
• Knowledgeable in managing Microsoft systems.
• Open to development and learning.
• Active driver’s license and ability to drive.
• No travel restrictions to group company locations.

Responsibilities

• Maintenance, adjustments, and spare parts for notebooks, PCs, and printers.
• Fault diagnosis, maintenance, and repair of computers.
• Provide client support to end-users in a domain environment.
• Knowledgeable about Active Directory structure.
• Knowledgeable about cybersecurity concepts, methodologies, standards, policies, and procedures.
• Proficient in Windows Office programs and antivirus installation/update.
• Setting up and troubleshooting mobile devices.
• Experience with desktop and server operating systems.
• Inventory management for IT assets.
• Experience with ITSM (Help Desk) programs.
• Able to intervene remotely and on-site outside working hours.
• Completed military service (for male candidates).

Skills

Windows OS expertise

Active Directory

Cybersecurity fundamentals

IT support experience

Problem solving

Documentation skills

Driver's license

Education

Related university degree

Tools

ITSM software

Antivirus software

Remote support tools

Job description

Merzigo is a cutting-edge video monetization company, that provides a range of innovative services to broadcasters, producers, and distributors. They focus on supporting leading entertainment brands to grow their AVOD business, finding them new audiences, and increasing revenue streams.

Our company is dedicated to inclusion, diversity, and equality. By bringing together individuals with various backgrounds, experiences, and perspectives, we aim to create an innovative and dynamic work environment. Everyone must feel valued and respected, as this is a crucial component in strengthening team spirit. We strive to give all our employees equal opportunities to reach their full potential in an inclusive atmosphere.

We are looking for an IT Helpdesk Specialist who will play a key role in ensuring the smooth operation of our IT infrastructure and end-user systems. The ideal candidate is a solution-oriented professional with a strong background in IT support, committed to driving operational excellence and efficiency through technology.

Position: IT Helpdesk Specialist

Employment Type: Hybrid

QUALIFICATIONS:

• Preferably graduated from related departments of universities (Management
• At least 3 years of experience in Information Technology,
• Able to produce innovative and creative solutions,
• Possesses strong planning and organizational skills, strong analytical skills, attention to detail, and result-oriented work ethic,
• Capable of identifying opportunities to drive improvements and changes in operational control processes,
• Knowledgeable in managing Microsoft systems,
• Open to development and learning,
• Active driver’s license and ability to drive,
• No travel restrictions to group company locations.

JOB DESCRIPTION:

• Knowledgeable in maintenance, adjustments, and spare parts for notebooks, PCs, and printers,
• Experienced in computer fault diagnosis, maintenance, and repair,
• Experienced in providing client support to end-users working in a domain environment,
• Knowledgeable about Active Directory structure,
• Knowledgeable about cybersecurity concepts, methodologies, standards, policies, and procedures,
• Proficient in Windows Office programs and experienced in installing and updating antivirus programs,
• Experienced in setting up and troubleshooting mobile devices,
• Preferably experienced in desktop and server operating systems,
• Meticulous and experienced in IT inventory management,
• Knowledgeable about ITSM (Help Desk) programs,
• Able to intervene in problems remotely and on-site when necessary, outside working hours,
• Completed military service (for male candidates).

We welcome candidates who share this mission to join us