IT Helpdesk Intern

IOM - UN Migration; Çankaya; On-site; TRY 33,000 - 45,000; Full time

Job summary

IOM - UN Migration is offering an internship in Ankara to provide basic IT support and services to users in the office and its field offices.

The role involves end-user support, device maintenance, conference setup, asset management, and software/hardware upgrades as part of a multidisciplinary team. Fluent English and Turkish are required, and applicants should be 20–36 years old with limited relevant experience.

Qualifications

• English and Turkish fluency required; assessed during selection.
• Candidates must be between 20 and 36 years old for internship.

Responsibilities

• Provide onsite end-user support to IOM Staffs.
• Support in the maintenance of present and upcoming ITC equipment.
• Assist in setting up conference devices in the meeting room as per request by IOM staffs.
• Provide recording day-to-day Asset assignment, Transfer, Account creation/deletion activities.
• Provide recording and updating overall Ankara ITC equipment.
• Assist in recording and updating access cards of IOM Ankara as provided by Security unit.
• Verify that all user problems are answered appropriately via ticket system , email, telephone call or in person.
• Install, configure and upgrade desktops and laptop computers and software (Windows 10/11, Server 2008/2012/2016/2019, MS Office 2013/2016, O365 and in-house produced software).Apply IOM ICT Software standards.
• Assist in the installation and administration of the security for the various system and network components, including protection against viruses, access to email and Internet.
• Install and relocate the unit’s hardware and coordinate equipment servicing.
• Support in the maintenance of present and upcoming ITC equipment.
• Keep abreast of latest IT standards and technology.
• Regularly report needs and progress on ITC issues in his/her area of responsibility.
• Assist the installation, configuration, and maintenance of the card reader access control system, and generate attendance system reports as required for administration and security purposes.
• Organizing IOM Ankara meeting rooms.
• Coordinate IT Assets with SCU Unit
• Perform other related duties as may be assigned.

Skills

English

Turkish

Education

Bachelor degrees in Information Technologies; Computer Science and relevant fields.

Job description

IOM - UN Migration is offering an internship in Ankara to provide basic IT support and services to users in the office and its field offices.

The role involves end-user support, device maintenance, conference setup, asset management, and software/hardware upgrades as part of a multidisciplinary team. Fluent English and Turkish are required, and applicants should be 20–36 years old with limited relevant experience.