ICT Intern

IOM - UN Migration; Çankaya; On-site; TRY 33,000 - 45,000; Full time

Job summary

IOM - UN Migration is offering an internship in Ankara to provide basic IT support and services to users in the office and its field offices.

The role involves end-user support, device maintenance, conference setup, asset management, and software/hardware upgrades as part of a multidisciplinary team. Fluent English and Turkish are required, and applicants should be 20–36 years old with limited relevant experience.

Qualifications

• English and Turkish fluency required; assessed during selection.
• Candidates must be between 20 and 36 years old for internship.

Responsibilities

• Provide onsite end-user support to IOM Staffs.
• Support in the maintenance of present and upcoming ITC equipment.
• Assist in setting up conference devices in the meeting room as per request by IOM staffs.
• Provide recording day-to-day Asset assignment, Transfer, Account creation/deletion activities.
• Provide recording and updating overall Ankara ITC equipment.
• Assist in recording and updating access cards of IOM Ankara as provided by Security unit.
• Verify that all user problems are answered appropriately via ticket system , email, telephone call or in person.
• Install, configure and upgrade desktops and laptop computers and software (Windows 10/11, Server 2008/2012/2016/2019, MS Office 2013/2016, O365 and in-house produced software).Apply IOM ICT Software standards.
• Assist in the installation and administration of the security for the various system and network components, including protection against viruses, access to email and Internet.
• Install and relocate the unit’s hardware and coordinate equipment servicing.
• Support in the maintenance of present and upcoming ITC equipment.
• Keep abreast of latest IT standards and technology.
• Regularly report needs and progress on ITC issues in his/her area of responsibility.
• Assist the installation, configuration, and maintenance of the card reader access control system, and generate attendance system reports as required for administration and security purposes.
• Organizing IOM Ankara meeting rooms.
• Coordinate IT Assets with SCU Unit
• Perform other related duties as may be assigned.

Skills

English

Turkish

Education

Bachelor degrees in Information Technologies; Computer Science and relevant fields.

Job description

Introduction

Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants.

Job Description

Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants.

IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.

IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration

The Internship Programme aims at attracting talented students and graduates who have a specific interest in, or whose studies have covered, areas relevant to IOM programmes and activities. Interns must be between 20 and 36 years old and should have less than two years of relevant working experience.

In general, the Internship Programme aims at attracting talented students and graduates who:

• have a specific interest in, or whose studies have covered, areas relevant to IOM programmes and activities;
• are holding a scholarship for internship placements in international organizations and/or for whom internship is required to complete their studies; or
• are sponsored by governmental/non governmental institutions and/or academia to work in specific areas relevant to both IOM and the sponsor.
• are either enrolled in the final academic year of a first university degree programme (minimum Bachelor’s level or equivalent) or have graduated in the last 12 months.
• are between 20 and 36 years of age.

Background Information

UndertheoverallsupervisionoftheSeniorResourceManagementOfficerandthedirectsupervision of the National ICT Officer in Ankara, the incumbent will provide basic technical support and services to users in IOM Ankara office and its field offices.

Responsibilities

• Provide onsite end-user support to IOM Staffs.
• Support in the maintenance of present and upcoming ITC equipment.
• Assist in setting up conference devices in the meeting room as per request by IOM staffs.
• Provide recording day-to-day Asset assignment, Transfer, Account creation/deletion activities.
• Provide recording and updating overall Ankara ITC equipment.
• Assist in recording and updating access cards of IOM Ankara as provided by Security unit.
• Verify that all user problems are answered appropriately via ticket system , email, telephone call or in person.
• Install, configure and upgrade desktops and laptop computers and software (Windows 10/11, Server 2008/2012/2016/2019, MS Office 2013/2016, O365 and in-house produced software).Apply IOM ICT Software standards.
• Assist in the installation and administration of the security for the various system and network components, including protection against viruses, access to email and Internet.
• Install and relocate the unit’s hardware and coordinate equipment servicing.
• Support in the maintenance of present and upcoming ITC equipment.
• Keep abreast of latest IT standards and technology.
• Regularly report needs and progress on ITC issues in his/her area of responsibility.
• Assist the installation, configuration, and maintenance of the card reader access control system, and generate attendance system reports as required for administration and security purposes.
• Organizing IOM Ankara meeting rooms.
• Coordinate IT Assets with SCU Unit
• Perform other related duties as may be assigned.

Qualifications

Required Qualifications and Experience

Education

• Bachelor degrees in Information Technologies ; Computer Science and relevant fields.

Languages

For this internship, fluency English and Turkish is required.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link . Competencies will be assessed during the selection process.

Values

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

Depending on experience and location, interns are granted a small monthly stipend to help offset costs. Interns benefiting from an internship allowance or scholarship granted by their university or other sponsoring body that includes financial remuneration or credits for coursework will not be eligible for the stipend.

IOM covers Interns against occupational accidents and illnesses under the Compensation Plan (CP), free of charge, for the duration of the internship. IOM does not provide evacuation or medical insurance for reasons related to non-occupational accidents and illnesses. Interns are responsible for their own medical insurance for non-occupational accident or illness and will be required to provide written proof of such coverage before commencing work.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here ). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies