IT Continuity & Process Optimization Lead

TEB; Fatih; On-site; TRY 400,000 - 600,000; Full time

Job summary

TEB is seeking an IT Continuity and Process Management Specialist to oversee IT Service Management, Continuity & Resilience, and governance processes in a bank environment. The role requires coordinating with technical and business teams, managing SLAs, and driving ITIL/COBIT-based improvements.

The ideal candidate will have a strong background in Change Management, SAM, and Service Management, plus English proficiency and familiarity with basic infrastructure components.

Qualifications

• BSC degree in Industrial Engineering, Electric and Electronic Engineering, Computer Engineering or relevant fields.
• 3 years of experience in Change Management, SAM, Service Management, Continuity Management or ITIL process improvement.
• Good level of English language.
• Basic knowledge on infrastructure like networks, databases, firewalls, proxies, operating systems.

Responsibilities

• IT Service Management: manage, negotiate and track SLAs with internal teams, subsidiaries and vendors; monitor and report on under-target positions and ensure proper monitoring structure for services; define KPIs and drive continuous service improvement via SRE practices.
• IT Continuity & Resilience: manage IT continuity strategies and dashboards; follow governance rules; identify and mitigate gaps; prepare and run disaster recovery exercises and update continuity procedures.
• IT Process Management & Governance: implement ITIL/COBIT-compliant processes to improve quality and performance; align with group governance; re-engineer as-is processes with Lean Methodology; oversee Change Management, Technology Management, Software Asset Management, and Problem Management.

Skills

English language

SRE principles

Stakeholder management

Change Management

Service Management

Continuity Management

ITIL

COBIT

Education

BSc degree in Industrial Engineering

BSc degree in Electrical & Electronics Engineering

BSc degree in Computer Engineering

Relevant fields

Tools

ITIL

COBIT

Job description

TEB is seeking an IT Continuity and Process Management Specialist to oversee IT Service Management, Continuity & Resilience, and governance processes in a bank environment. The role requires coordinating with technical and business teams, managing SLAs, and driving ITIL/COBIT-based improvements.

The ideal candidate will have a strong background in Change Management, SAM, and Service Management, plus English proficiency and familiarity with basic infrastructure components.