Istanbul Senior CRM Analyst — Shape Banking Solutions

Intertech Information Technology and Marketing Inc.; Fatih; On-site; TRY 350,000 - 550,000; Full time

Benefits offered by this job

Flexible working hours

Gym and recreation spaces

On-site coffee shop & cafe

Job summary

Intertech Information Technology and Marketing Inc. is seeking a Senior Business Analyst to shape CRM applications and enhance customer-related processes. You will translate business needs into technical solutions and ensure high-quality BA deliverables throughout the SDLC.

The role requires strong stakeholder management, SQL and API/ integration experience, as well as excellent communication in English. You will mentor colleagues and contribute to the product roadmap while collaborating with

Qualifications

• Bachelor’s degree in Computer Engineering, MIS or related field.
• Minimum 10 years of experience in system/ business analysis and related areas.
• Experience in banking or financial sector preferred with CRM domain knowledge.
• SDLC, project management methodologies and Agile/Scrum knowledge.
• Proficient in requirements gathering, analysis, scope management and documentation.

Responsibilities

• Gather and analyze business requirements for CRM applications and prepare functional specifications.
• Collaborate with business units and tech teams to translate needs into solutions.
• Review documents and guide other analysts for quality and consistency.
• Develop product understanding and contribute to roadmap and decisions.
• Support planning, dependencies, timelines, costs and risk assessment.
• Follow SDLC and support all project stages from design to deployment.
• Work with developers to evaluate solutions and support integrations.
• Prepare tests, support UAT, perform regression testing and track defects.
• Monitor post-deployment issues and identify root causes.
• Identify improvements and participate in continuous improvement.
• Stay updated with new technologies to improve CRM applications.

Skills

Requirements gathering

Elicitation

SDLC

Agile/Scrum

Stakeholder management

English communication

Education

Bachelor’s degree in Computer Engineering, MIS or related field

Tools

Jira

Confluence

Postman

Swagger

Job description

Intertech Information Technology and Marketing Inc. is seeking a Senior Business Analyst to shape CRM applications and enhance customer-related processes. You will translate business needs into technical solutions and ensure high-quality BA deliverables throughout the SDLC.

The role requires strong stakeholder management, SQL and API/ integration experience, as well as excellent communication in English. You will mentor colleagues and contribute to the product roadmap while collaborating with