Industrial Engineering & Operations Excellence Supervisor

United Parcel Service, Inc.; Fatih; On-site; TRY 120,000 - 180,000; Full time

Job summary

United Parcel Service, Inc. in Turkey seeks a data-driven professional to support operations by analyzing performance metrics and aligning service goals with company objectives. This role assists with training deployment and provides operational support to ensure quality outcomes.

The position involves data gathering, audits, and development of action plans. It may require flexible shifts, travel, and supervising interns or junior staff, with a focus on achieving monthly performance goals.

Qualifications

• Bachelor’s degree in engineering, mathematics, computer science or related field.
• Proficient with MS Office: Word, PowerPoint and Excel.
• Willing to work flexible shifts hours and possibly weekends.
• Ability to travel and supervise employees.

Responsibilities

• Gathers data and assists with data analysis to develop work measurement methodologies.
• Conducts audits to identify non-compliance and supports action plans.
• Identifies non-compliance exceptions and coordinates with operations management.
• Verifies changes and assists with forecasting to inform staffing.
• Develops reports and maintains reference documents.

Skills

Data analysis

Supervising employees

Flexible shifts

Travel required

Education

Bachelor’s Degree in Engineering/Math/CS

Tools

Microsoft Office

Job description

Job Summary

This position supports the operation to ensure it meets and exceeds customer service and quality objectives. He/She assists with the development, assessment and alignment of service goals with company objectives. This position supports the implementation of training activities and provides operational support. He/She is responsible for analyzing performance metrics and ensuring service processes and procedures align with business objectives, including gathering performance trend data and determining improvement areas where appropriate. This position develops monthly performance goals. He/She tracks and evaluates service objectives. This position may supervise and train Interns, Co-Ops, Specialists, Part-Time Supervisors, or Associate Engineers.

Responsibilities

• Gathers necessary data and assists with data analysis to develop work measurement methodologies.
• Conducts audits as needed to identify areas or processes that are out of compliance.
• Identifies and records non-compliance exceptions, reviews records and works with operations management to develop action plans that address all non-compliance exceptions.
• Verifies implemented changes.
• Assists with operations forecasting, including reviewing research, trends, projected growth rates, etc. to inform staffing recommendations.
• Develops reports and maintains reference documents.

Qualifications

• Bachelor’s Degree or International equivalent in Engineering, Mathematics, Computer Science, or a related field
• Preferred Experience with Microsoft Office Applications: Word, PowerPoint, and Excel
• Willing to work flexible shifts hours and possibly weekends
• Ability to travel
• Experience supervising employees
• Preferred Employee Type: Permanent

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