Operations Service Analyst

FedEx Group; Fatih; On-site; TRY 2,408,000 - 3,854,000; Full time

Job summary

FedEx is seeking a detail-oriented professional to support Ground Operations, Air Network, Road Network, and Clearance Operations through data collection, analysis, and process improvement. The role involves updating district management with daily service updates, reviewing field performance indicators, and aiding in root cause analysis.

You will collaborate with corporate, regional, and district teams, develop databases to support operational decisions, and present data insights to management.

Qualifications

• Accuracy and attention to detail.
• Problem solving skills.
• Influencing and persuasion skills.
• Written and verbal communication skills.
• Interpersonal skills.

Responsibilities

• Collects, organizes, and provides daily service updates to district management.
• Assembles data to review and update key indicators of field performance and assist in root cause analysis.
• Gathers responses to requests from corporate, regional, and district levels.
• Creates and modifies databases to support operational decisions made by Engineer and Specialist.
• Provides analysis, trending and presenting of data to the Manager and/or DMD.
• Continuously updates current internal processes for improvement with limited guidance.
• Identifies opportunities for automation in current internal processes.
• Compiles, refines, and reviews service information to assist Engineer and Specialist in service goal setting.
• Assists on QATs, special projects, and cross functional projects.
• Collaborates with the District Quality and Process Specialist to manage the DCRT process.
• Actively supports the CSM process for the District staff.
• Performs other duties as assigned.
• Applies specialist knowledge in performing and reviewing specific processes and procedures within and across departments, to support achievement of divisional and corporate goals.
• Participates/leads in the design, development and implementation of processes within area of expertise.

Skills

Attention to detail

Problem solving

Influencing skills

Written communication

Interpersonal skills

Job description

Ground Operations; Air Network; Road Network; Clearance Operations: Collects, organizes, and provides daily service and operational updates to district management team; Assembles data to review and update key indicators of field performance and assist in root cause analysis; Gathers response due requests from corporate, regional, and district levels; Creates and modifies databases to support operational decisions made by Engineer and Specialist; Provides analysis, trending and presenting of data to the Manager and/or DMD; Continuously updates current internal processes for improvement with limited guidance; Identifies opportunities for automation in current internal processes; Compiles, refines, and reviews service information to assist Engineer and Specialist in service goal setting; Participates by providing assistance on QAT’s, special projects, and cross functional projects; Collaborates with the District Quality and Process Specialist to manage the DCRT process; Actively supports the CSM process for the District staff; Performs other duties as assigned

Applies specialist knowledge in performing and reviewing specific processes and procedures within and across departments, to support achievement of divisional and corporate goals.Participates/leads in the design, development and implementation of processes within area of expertise.

Accuracy & Attention to Detail; Problem Solving Skills; Influencing & Persuasion Skills; Written & Verbal Communication Skills; Interpersonal Skills

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.

Equity, Opportunity & Diversity (EO&D)

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness, and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, or any other characteristic protected under international and national laws and regulations. We reasonably accommodate team members and third parties to ensure equal access, inclusion, and fairness across all protected characteristics.