Il Gattopardo-Assistant Restaurant Manager

Doğuş Hospitality & Retail Group; Fatih; On-site; TRY 30,000 - 45,000; Full time

Benefits offered by this job

Employee Discounts

Family & Friends Days

Flexible Experience Package

Well-being-focused employee support

Job summary

Doğuş Hospitality & Retail Group is seeking a passionate individual to inspire their team and enhance guest experiences within the restaurant environment. The successful candidate will be responsible for maintaining high service standards, leading staff through training, and ensuring a clean and welcoming atmosphere for our guests.

Applicants should possess excellent English skills, a strong commitment to customer service, and the ability to motivate team members. This role offers the chance to be part of a diverse team and access unique employee benefits.

Qualifications

• Excellent command of both spoken and written English.
• Ability to inspire and lead a team.
• Strong customer service skills.

Responsibilities

• Ensure the restaurant is clean and safe at the end of every shift.
• Greet guests and manage customer feedback and complaints.
• Train and support new recruits during their onboarding.

Skills

Leadership

Customer service

English proficiency

Job description

At Doğuş Hospitality & Retail Group, we create experiences that make everyday life more inspiring. Through our diverse portfolio of brands in food & beverage, tourism, retail, entertainment, and event management, we bring people together and turn moments into memories.

Combining hospitality expertise with entertainment capabilities, the Group continues to strengthen its sector leadership while prioritizing sustainability, environmental responsibility, and long-term social impact.

Today, it operates in 27 countries, 62 cities, and 339 locations, serving guests in Türkiye and internationally.

We, the members of the Doğuş Hospitality & Retail team…

We know that tomorrow we will be much further ahead than today because we are open to improvement, inspiration, opportunities, collaboration and fun!

Are you ready to be a part of the boundless world of Doğuş Hospitality and Retail and to take a bold step in your career and join our growing organization?

WHAT ARE WE LOOKING FOR?

• Inspire the team to do their best every day at work and show your passion for your field in order to inspire your team
• Be open to feedback from leadership and create a culture of two‑way constructive feedback and communication with the team
• Create a culture of fair growth and development for team members with a view to move them across the brand
• Excellent command of both spoken and written English,

then this opportunity is OPEN to you.

WHAT WE EXPECT FROM THIS POSITION...

• Ensure that the restaurant is still fully set up, clean and safe at end of every shift, and all the late customers get correct standard of service in a comfortable environment, the same as at the beginning of the shift
• To have a complete understanding of all restaurant service functions and responsibilities
• Responsible for ensuring all staff’s appearance and grooming complies with the company standards
• Greet regular guests and VIPs and own all guest touchpoints in their experience to ensure they’ve had a flawless experience
• Own and handle customer feedback and complaints with impartiality and honesty, in keeping along with company policy
• To identify regular guests and important clientele, encouraging all staff to do the same
• Undergo any training for further assisting stock control issues and management
• Complete the cash up and ensure that all the figures’ balance, if not inform senior managers
• Actively participate in the service during the shift: greeting, serving, chatting, farewell etc.
• Keep in touch with the reception desk in order to oversee any problems and to be prepared to resolve them for example: warning kitchen about a large inflow of guests; making preparations to create space in the bar; ensuring the stocks are sufficient for service; ensure that staff are well prepared and energized
• To support new recruits through on‑the‑job training and their overall onboarding process
• Offering individual, constructive feedback, or targeting areas for general retraining as appropriate
• To observe training and personal developments of team members, communicating weekly with respective leaders
• Ensuring all basic training is completed and assessed as specified, for example Basic Food safety and Hygiene
• Closely monitor trainees during the service and actively teach them as they work
• Distribute the waiter’s slips as appropriate, check the blocking sheet to identify all regulars and VIP customers; prepare and hold the briefing to communicate with all the staff
• Manage the shift’s as required, for example arranging the breaks for the staff and to ensure a proper hand over to ensure a smooth‑running operation for the guest experience

WHAT WE OFFER?

• Be part of a strong, agile, and diverse team that creates meaningful experiences across multiple industries — and grows together by learning from each other.
• Explore career opportunities across different brands and sectors within our Group.
• Enjoy exclusive ‘’BİZ Employee Discount’’ and ‘’Family & Friends Days.’’
• Access our BİZ Flexible Experience Package, offering unique and memorable experiences across our brands.
• Celebrate life’s special moments with our new birth and marriage gifts
• Benefit from our well‑being‑focused employee support line