Guest Relations Employee (m/f/d)

ROBINSON Club GmbH; Kemer; On-site; TRY 167,000 - 279,000; Full time

Benefits offered by this job

Free accommodations and full board

Use of club amenities

Personal and professional development

Fantastic holiday destinations

Job summary

ROBINSON Club GmbH is seeking a Guest Relations Employee (m/f/d) to be the go-to person for guests, handling requests and complaints with warmth and professionalism. You will convey a cheerful manner, resolve issues before they arise, and help guests enjoy their holiday to the full by being open-minded and friendly.

This role requires training in the service industry, at least 2 years in tourism field service, and fluency in German with good conversational English; willingness to live and work

Qualifications

• Training in the service industry.
• At least 2 years of experience in tourism field service.
• German and good conversational English.
• Flexibility and a willingness to live and work in one of our clubs for at least six consecutive months.

Responsibilities

• Be an open-minded and friendly contact person for our guests and ensure they can fully enjoy their holiday.
• Resolve problems before they arise and maintain a calm, warm, and cheerful demeanor with guests.

Skills

German language

English language

Customer service

Job description

Support us – as a Guest Relations Employee (m/f/d) at ROBINSON

In your role as a guest relations employee (m/f/d), you’ll be the go-to person for our guests whenever they have requests or complaints. Even in difficult situations, you’ll keep a cool head and, with your positive attitude and professional solutions, ensure that our guests have everything they need and that their expectations are, ideally, even exceeded. You know better than anyone how to convey your warmth and cheerful nature to our guests, so that even the grumpiest of guests can smile again.

Support us as an employee in guest relations (m/f/d)

Your mission: happy and satisfied guests! With your competent approach and positive manner, you know how to put a smile back on guests' faces. Be an open-minded and friendly contact person for our guests and ensure that they can continue to enjoy their holiday to the full and leave our club with a smile on their face. As a professional Guest Relation employee, you know what our guests want and solve problems before they arise.

For your new job as an employee in guest relations (m/f/d), you should bring your passion and the following:

• Training in the service industry
• At least 2 years of experience in tourism field service
• German and good conversational English
• Flexibility and a willingness to live and work in one of our clubs for at least six consecutive months

We want you as an employee in guest relations (m/f/d) and have a lot to offer!

It is very important to us that not only our guests feel comfortable in the club, but also our employees. There is a unique atmosphere in our clubs, which is created, among other things, by the informal “you” among each other and the warm, helpful manner of our ROBINS. At ROBINSON, you will work in fantastic holiday regions and first-class club facilities. No matter which club you end up working at, you can expect an exciting time with lots of new experiences and great adventures!

In brief, this is what you can expect as an employee in guest relations (m/f/d) at ROBINSON:

• Work in stunningholiday destinations
• Free accommodations and full board
• Use of all amenities at the club resort – e.g. gym, tennis courts or sauna
• Personal and professional development opportunities