Front Office Manager (m/f/d)

ROBINSON Club GmbH; Ortaca; Hybrid; TRY 2,256,000 - 3,384,000; Full time

Benefits offered by this job

Free accommodation in a single room

Full board at guest restaurant

Club resort amenities (sauna, gym, and

Personal and professional development

Job summary

ROBINSON Club GmbH seeks a Front Office Manager (m/f/d) to lead the reception team, coordinate front and back office activities, and ensure guests receive exceptional service from arrival to departure. You’ll collaborate with other departments, motivate staff, and uphold quality standards across the club.

The role involves managing direct bookings, maintaining optimal occupancy, and serving as a welcoming face for guests, while training and guiding the team to deliver memorable holidays at

Qualifications

• Experience at the reception of the upscale hospitality industry.
• Knowledge of Opera PMS preferred.
• Fluency in the respective country’s language is desired.

Responsibilities

• Ensure front and back office activities run smoothly and efficiently.
• Optimize contingent capacity utilization and manage direct bookings.
• Serve as the primary contact and role model for the team, coordinating guest experiences.

Skills

Front Office Management

Opera knowledge

Language skills

Tools

Opera PMS

Job description

Coordinate us – as a Front Office Manager (m/f/d) at ROBINSON

First impressions count – and that goes for our ROBINSON guests too. In your role as front office manager (m/f/d), you’ll be in charge of the club’s reception desk, whilst also acting as an organiser, motivator and quality manager. Together with your team at reception, you’ll ensure that our guests have everything they need from the moment they arrive until they leave. As Front Office Manager, you’ll not only be pulling the strings behind the scenes, but you’ll also be the smiling face at the forefront.

Head of reception: Your job as front office manager (m/f/d)

You hold all the strings in your hand. In your job as front office manager, you make sure that all activities in the front and back office run smoothly. You ensure that the contingent capacity utilization is optimal and take care of direct bookings. You’re always the first contact person and a real role model for your team – which also applies when you support other departments, such as during a welcome cocktail in the evening in front of the restaurant or on the theater stage.

Spain, Austria, or would you prefer the Maldives?

Working in vacation destinations. As a front office manager at ROBINSON you can stay longer than any guest. Our club resorts are located in beautiful areas and directly on the ocean or close to the ski lifts. In your job as a front office manager, you cooperate not only with your colleagues at the club and the headquarters in Hanover but also with travel agencies and representatives. At the same time, you’re a cordial conversation partner for our guests.

For your new job as a front office manager (m/f/d), you should bring your passion and the following:

• Experience at the reception of the upscale hospitality industry
• Ideally, knowledge of Opera
• Fluency in the respective country’s language is desired

We want you as a front office manager (m/f/d) and have a lot to offer!

Could your job as front office manager be a springboard for your career? That’s quite possible! If you have high ambitions in the hospitality industry, you’re certainly in the best place at ROBINSON. Once you have some job experience as a front office manager, you can apply for ourinternal management trainee program. Here you can acquaint yourself with additional areas of our club resort, such as F&B, entertainment and administration, which is the ideal preparation for your job as a deputy club director. Or would you like more specialized work? We can also offer youregular education and instructionin this area too.

In brief, this is what you can expect as a front office manager (m/f/d) at ROBINSON:

• Work where others take holidays
• Free accommodationin a single room and full board at the guest restaurant
• Use of all amenities at the club resort – from sauna to gym and beach volleyball
• Personal and professional development opportunities