Guest Experience Leader — Front Office

Swissôtel Hotels & Resorts; Konak; On-site; TRY 150,000 - 230,000; Full time

Job summary

Accor is seeking a Front Office Manager to supervise front desk operations, ensuring superior guest service and seamless check-in/check-out processes. You will lead a team of receptionists, concierges, and night auditors, coordinating with housekeeping and maintenance while upholding cash handling and policy standards.

The role emphasizes strong leadership, communication, and problem resolution, with a preferred university degree in Hospitality, Tourism, or Business Management.

Qualifications

• Proven experience as a Front Office Manager or similar role in hospitality or customer service.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Familiarity with hotel management software (OPERA or similar).
• Ability to multitask and remain calm under pressure.
• A university degree in Hospitality, Tourism, or Business Management is preferred.

Responsibilities

• Supervise and manage front office staff including receptionists, concierge, and night auditors.
• Ensure high levels of guest satisfaction through excellent customer service and problem resolution.
• Oversee check-in and check-out procedures, room assignments, and billing processes.
• Manage scheduling, training, and performance evaluations for front office team members.
• Maintain effective communication with housekeeping, maintenance, and other departments.
• Monitor and maintain front desk policies, procedures, and cash handling.
• Handle guest complaints and special requests professionally and promptly.
• Ensure front office area is tidy, organized, and welcoming at all times.
• Generate reports on occupancy, revenue, and other front desk metrics for upper management.

Skills

Leadership

Team management

Communication

Interpersonal skills

Multitasking

Pressure management

Education

Bachelor's degree in Hospitality, Tourism, or Business Management

Tools

OPERA

Job description

Accor is seeking a Front Office Manager to supervise front desk operations, ensuring superior guest service and seamless check-in/check-out processes. You will lead a team of receptionists, concierges, and night auditors, coordinating with housekeeping and maintenance while upholding cash handling and policy standards.

The role emphasizes strong leadership, communication, and problem resolution, with a preferred university degree in Hospitality, Tourism, or Business Management.