Guest Experience Front Desk Agent

Hilton; Turkey; Remote; TRY 150,000 - 210,000; Full time

Job summary

Hilton is seeking a Front Desk Agent to deliver exceptional guest experiences from check-in through check-out, including audits and routine front desk tasks. You will ensure smooth check-in/check-out, respond to guest inquiries, and uphold brand standards across all interactions.

The role requires a customer-focused mindset, strong communication, and the ability to work both independently and within a team. Prior cash handling experience is a plus, and IT proficiency will aid daily operations.

Qualifications

• Customer-focused experience preferred.
• High school certificate or equivalent.
• Strong communication and positive attitude.
• Team player with IT proficiency.
• Cash handling experience is a plus.

Responsibilities

• Provide reception services for guests from check-in to check-out and audits as required.
• Handle guest queries quickly and efficiently to ensure a positive experience.
• Maintain awareness of feedback from guests and other departments for continuous improvement.
• Demonstrate high levels of customer service and assist with training as needed.
• Be familiar with room categories, rates, packages, and hotel services; promote hotel offerings.

Skills

Customer service

Communication skills

Teamwork

IT proficiency

Education

High school certificate

Job description

Hilton is seeking a Front Desk Agent to deliver exceptional guest experiences from check-in through check-out, including audits and routine front desk tasks. You will ensure smooth check-in/check-out, respond to guest inquiries, and uphold brand standards across all interactions.

The role requires a customer-focused mindset, strong communication, and the ability to work both independently and within a team. Prior cash handling experience is a plus, and IT proficiency will aid daily operations.