Guest Services Officer- Receptionist

Grand Hyatt; Fatih; On-site; TRY 120,000 - 160,000; Full time

Job summary

Grand Hyatt invites hospitality professionals to join our Front Office team as a Guest Services Officer (Receptionist). You will rotate through Front Office to deliver courteous, efficient service and ensure guest satisfaction per hotel standards.

The ideal candidate will have a Tourism and Hotel Management qualification, strong English skills, and at least two years in hotel operations. We value teamwork, motivation, and excellent customer service and interpersonal abilities.

Qualifications

• Ideally the candidate should have a degree or diploma in Tourism and Hotel Management.
• Good command of English.
• 2 years experience in hotel operations.
• Team player and self-motivated.
• No military obligation for male candidates.
• Good customer service, communications and interpersonal skills.

Responsibilities

• Provide courteous, efficient service to guests on a rotation within Front Office.
• Contribute to the smooth and efficient running of the Reception within the Rooms Division.

Skills

Good command of English

Team player

Self-motivated

Customer service

Interpersonal skills

Education

Degree or diploma in Tourism and Hotel Management

Job description

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. Development opportunities and career path options are endless with Hyatt; there's virtually no limit to where your ambition can take you in our world-class organization. Discover your place to shine in our warm, respectful, and inclusive culture. We develop people with classroom and on-the-job training, and through challenging work assignments that have long-lasting impact in the world.

• To work on a rotation basis within Front Office Team to provide courteous, efficient service and maximum guest satisfaction as per the standards required by the hotel.
• You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Services Officer (Receptionist) is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division.
• Ideally the candidate should have a degree or diploma in Tourism and Hotel Management,
• Good command of English,
• 2 years experience in hotel operations,
• Team player and self-motivated,
• No military obligation for male candidates,
• Good customer service, communications and interpersonal skills