Global Account Growth & CX Strategy Lead

Confidential Company; Turkey; On-site; TRY 1,800,000 - 3,000,000; Full time

Job summary

Confidential Company in Turkey seeks a senior Global Account Manager to own end-to-end relationships with strategic clients across regions, driving growth and governance in a matrix, multicultural environment.

The role requires building executive-level partnerships, managing commercial performance, and leading reviews to translate metrics into strategic actions. Fluency in English and German is expected.

Qualifications

• Significant experience in strategic/global account management, client partnership, or commercial leadership in CX/BPO/tech-enabled services.
• Experience in sales and account management.
• Proven track record of managing large, complex, multi-country accounts and building relationships with senior/C-level stakeholders.
• Strong commercial and financial acumen including revenue growth, profitability, pricing, forecasting, contract negotiations.
• Ability to operate in a matrix, multicultural organization.
• Experience with CX transformation, AI, automation, analytics, digital channels, and emerging customer-service technologies.
• Advanced level English and German language.

Responsibilities

• Own end-to-end global relationship with assigned strategic clients across countries/regions/service lines.
• Develop and execute the global account strategy aligned with client priorities and growth objectives.
• Build relationships with senior client stakeholders and executive sponsors.
• Drive revenue growth and account expansion through upselling, cross-selling, and new opportunities.
• Own the account's commercial performance including revenue, profitability, pricing, and forecasts.
• Establish global governance and align across regional/local operations.
• Partner with Operations to ensure delivery against SLAs, KPIs, and contractual commitments.
• Lead Executive Business Reviews / Quarterly Business Reviews with the client.
• Develop understanding of client's business model, customer strategy, and transformation agenda.
• Identify opportunities to introduce digital CX, AI, automation, analytics, and omnichannel solutions.
• Coordinate cross-functional teams to deliver against the global account strategy.
• Manage risks, escalations, renewals, and client retention.
• Share best practices to ensure a consistent global client experience.
• Maintain an accurate account pipeline and multi-year growth/retention plans.

Skills

Strategic account management

Client partnership

Commercial leadership

Sales and account management

Multi-country accounts

Financial acumen

Matrix organization

CX transformation

AI & automation

Digital channels

English & German

Job description

Confidential Company in Turkey seeks a senior Global Account Manager to own end-to-end relationships with strategic clients across regions, driving growth and governance in a matrix, multicultural environment.

The role requires building executive-level partnerships, managing commercial performance, and leading reviews to translate metrics into strategic actions. Fluency in English and German is expected.