Front Desk Concierge — Flexible Hours & Guest Experience

Soho House & Co.; Fatih; On-site; TRY 30,000 - 54,000; Full time

Job summary

Soho House & Co. in Fatih, Istanbul is seeking a Front Office Receptionist to deliver first-class service to hotel guests and Soho House members. You will manage check-in/check-out, concierge duties, and assist Reservations while coordinating with all departments to fulfill guest requests.

Fluency in English and Turkish is required, with a strong focus on guest satisfaction. Knowledge of Opera PMS is essential, and flexibility to work weekends or holidays when needed is expected.

Qualifications

• Experience delivering guest-focused service with a hospitality mindset.
• Strong communication and interpersonal skills.
• Ability to stay calm and effective while coordinating multiple requests.
• Willingness to work flexible hours, including weekends or holidays when needed.
• Fluency in English and Turkish, both written and spoken.

Responsibilities

• Care for hotel guests throughout their stay with a first-class approach.
• Use initiative to take action that enhances guest satisfaction.
• Handle check-in, concierge duties and check-out processes.
• Meet and greet guests with a warm smile and eye contact.
• Escort guests to rooms and assist with luggage when possible.
• Oversee front-of-house presentation and operate telephone systems and PMS.
• Support Reservations with inquiries and bookings and communicate guest requests to relevant departments.
• Maintain knowledge of hotel layout and local area to assist guests.

Skills

Guest service

Communication

Under pressure

Flexibility

Bilingual English & Turkish

Customer focus

Tools

Opera PMS System

Job description

Soho House & Co. in Fatih, Istanbul is seeking a Front Office Receptionist to deliver first-class service to hotel guests and Soho House members. You will manage check-in/check-out, concierge duties, and assist Reservations while coordinating with all departments to fulfill guest requests.

Fluency in English and Turkish is required, with a strong focus on guest satisfaction. Knowledge of Opera PMS is essential, and flexibility to work weekends or holidays when needed is expected.