Freelance - Medical Customer Service Representative - Turkey (Turkish)

Clariness; Turkey; On-site; TRY 83,000 - 165,000; Full time

Job summary

Clariness GmbH is seeking a freelance/project-based representative in Turkey to manage clinical trial sites and ensure patient recruitment. The role focuses on contact with patients via phone, screening (no sales), and helping connect patients with doctors and trials.

Strong Turkish and English communication, healthcare knowledge, and prior call-center experience are ideal. Responsibilities include acting as the patient liaison, screening patients, and collaborating with the team to smooth

Qualifications

• Turkish speaker with good English skills and a patient-first mindset.
• Background in nursing or CRA or related medical field.
• Experience handling customer requests via phone and email is preferred.

Responsibilities

• Representing our company as the contact person for patients.
• Screening patients by phone to assist with connections to doctors and trials.
• Team member helping doctors and patients connect effectively.

Skills

Turkish native

English

Customer service

Phone calls

Medical knowledge

Call center exp

Education

Nurse or CRA background

Tools

Call center software

Job description

(Freelance/Project-based)

We are hiring a representative who will be managing clinical trial sites to ensure patient recruitment. If you have an interest in making a positive impact on people's well-being and health, and love to engage with people during phone calls, we would like to work with you!

Your responsibilities

• Representing our company by being the contact person for our patients.
• Screening patients (no sales calls, pure customer service).
• Being part of the team, where your main task is to help doctors and patients to connect with each other.

Your profile

• You speak Turkish (mother-tongue) and English.
• You have worked as a Nurse, CRA, or a position in the medical field.
• You might need to call patients and follow a strict screener.
• You have an understanding of medical topics.
• You have initial experience in handling customers' requests via phone and email, ideally, you have even already worked in a Call Center before.
• You are well-organized and a confident communicator with the desire to provide a first-class service to customers.
• You can work in the morning, noon, afternoon and if necessary evening time.

What we offer

• Make an impact in healthcare - The speed of bringing needed medical innovation to market still depends on the duration of clinical by globally lowering the barrier for access to clinical trials and increasing the chances to find a treatment for patients, we accelerate medical innovation.

Have we sparked your interest?

Would you like to become part of our dynamic, curious, and international culture with plenty of room for your ideas and creativity in an inspiring atmosphere?

Clariness GmbH will treat the above information strictly confidential and will especially observe the applicable provisions of the applicable data protection laws. Further information about the use of the applicant data, you will find in the data protection declaration online at https://www.clariness.com/privacy-policy/