Medical Customer Support – Remote Clinical Trial Liaison

Clariness; Turkey; On-site; TRY 83,000 - 165,000; Full time

Job summary

Clariness GmbH is seeking a freelance/project-based representative in Turkey to manage clinical trial sites and ensure patient recruitment. The role focuses on contact with patients via phone, screening (no sales), and helping connect patients with doctors and trials.

Strong Turkish and English communication, healthcare knowledge, and prior call-center experience are ideal. Responsibilities include acting as the patient liaison, screening patients, and collaborating with the team to smooth

Qualifications

• Turkish speaker with good English skills and a patient-first mindset.
• Background in nursing or CRA or related medical field.
• Experience handling customer requests via phone and email is preferred.

Responsibilities

• Representing our company as the contact person for patients.
• Screening patients by phone to assist with connections to doctors and trials.
• Team member helping doctors and patients connect effectively.

Skills

Turkish native

English

Customer service

Phone calls

Medical knowledge

Call center exp

Education

Nurse or CRA background

Tools

Call center software

Job description

Clariness GmbH is seeking a freelance/project-based representative in Turkey to manage clinical trial sites and ensure patient recruitment. The role focuses on contact with patients via phone, screening (no sales), and helping connect patients with doctors and trials.

Strong Turkish and English communication, healthcare knowledge, and prior call-center experience are ideal. Responsibilities include acting as the patient liaison, screening patients, and collaborating with the team to smooth