Fraud Ops Lead — AI-Driven Partner Reports

bunq; Turkey; Hybrid; TRY 4,412,000 - 6,373,000; Full time

Benefits offered by this job

Hybrid work schedule

Learning budget €1500 per year

Private health insurance

MacBook provided

Lunch provisions

Job summary

bunq is seeking a Fraud Expert for Partner Reports to own end-to-end handling of fraud cases escalated by external partners. You will investigate, resolve, and close cases with partner banks, schemes, and networks, ensuring no gaps and driving AI-led improvements.

Leverage deep fraud operations knowledge to diagnose issues, design fixes, and scale processes. Excellent communication in English is essential to keep stakeholders informed.

Qualifications

• Hands-on experience handling complex fraud cases and escalations.
• Knowledge of regulatory and partner obligations that govern cross-institutional fraud reporting.

Responsibilities

• Own end-to-end handling of fraud cases from external partners to resolution.
• Identify failure patterns and drive structural fixes with AI-led automation.
• Maintain KPI accountability for speed, accuracy, and partner/user satisfaction.

Skills

Fraud Operations

Investigation methodologies

AI-led workflows

Job description

bunq is seeking a Fraud Expert for Partner Reports to own end-to-end handling of fraud cases escalated by external partners. You will investigate, resolve, and close cases with partner banks, schemes, and networks, ensuring no gaps and driving AI-led improvements.

Leverage deep fraud operations knowledge to diagnose issues, design fixes, and scale processes. Excellent communication in English is essential to keep stakeholders informed.