Fraud Operations Analyst - Hybrid, Protect Customers

bunq; Fatih; Hybrid; TRY 2,009,000 - 3,125,000; Full time

Benefits offered by this job

MacBook

Private health insurance

Learning budget

Flex benefits

Digital Nomad Program

Travel budget

Friday drinks

Job summary

Bunq is seeking a Fraud Operations Analyst to handle cases that automation can’t settle, protecting users’ funds and teaching systems from each closure. You will read signals, weigh clues, and decide when to act, ask, or elevate, while maintaining user trust.

You’ll join a hybrid team with international colleagues, and enjoy growth support, a learning budget, and flexible benefits as part of bunq’s continuous effort to make life easy.

Qualifications

• Knowledge of fraud monitoring and prevention.
• Strong investigation and problem-solving skills.
• Excellent communication with users and internal teams.

Responsibilities

• Tackle cases that automation cannot settle, protecting users' funds.
• Analyze signals, weigh behavioral/contextual clues, and distinguish genuine users from fraudsters.
• Provide clear decisions or escalations with speed and accuracy.

Skills

Fraud monitoring

Investigation

Communication

AI tooling

KYC knowledge

PayOps knowledge

Job description

Bunq is seeking a Fraud Operations Analyst to handle cases that automation can’t settle, protecting users’ funds and teaching systems from each closure. You will read signals, weigh clues, and decide when to act, ask, or elevate, while maintaining user trust.

You’ll join a hybrid team with international colleagues, and enjoy growth support, a learning budget, and flexible benefits as part of bunq’s continuous effort to make life easy.