Fraud Operations Lead: AI-Driven Investigations

bunq; Fatih; Hybrid; TRY 3,872,000 - 6,084,000; Full time

Benefits offered by this job

Hybrid work setup (3 months in-office,

2 days remote, 3 days in-office weekly

bunq Academy learning budget

€1500 annual learning budget

Private health insurance

MacBook provided

Lunches with vegan options

Fridays drinks and celebrations

Travel budget after milestones

Job summary

bunq is seeking a Fraud Operations leader to own end-to-end handling of partner-reported fraud, drive AI-led improvements, and ensure timely, compliant resolutions. You will analyze patterns, implement structural fixes, and coordinate with banks, networks, and schemes.

You will lead investigations, design automation roadmaps, and communicate updates to internal and external stakeholders in English. Prior fintech or regulated environment experience is a plus.

Qualifications

• Hands-on experience handling complex fraud cases and escalations.
• Knowledge of regulatory and partner obligations governing cross-institutional fraud reporting.
• Experience designing AI-led workflows and automation in fraud operations.

Responsibilities

• Own every fraud report escalated by partners and ensure thorough investigation and closure.
• Identify failure patterns in partner reports and drive permanent fixes and automation.
• Hold KPI accountability for speed, accuracy, and partner and user satisfaction.
• Diagnose operational problems with data and implement structural improvements.
• Communicate clearly with partners and internal stakeholders in English.

Skills

Fraud Operations

Investigation methodologies

Regulatory obligations

AI-led automation

Data-driven problem solving

Excellent communication

Job description

bunq is seeking a Fraud Operations leader to own end-to-end handling of partner-reported fraud, drive AI-led improvements, and ensure timely, compliant resolutions. You will analyze patterns, implement structural fixes, and coordinate with banks, networks, and schemes.

You will lead investigations, design automation roadmaps, and communicate updates to internal and external stakeholders in English. Prior fintech or regulated environment experience is a plus.