AI Support Experience Navigator (Hybrid)

bunq; Fatih; Hybrid; TRY 60,000 - 96,000; Full time

Benefits offered by this job

€1500 annual learning budget

Flex Benefits: €70 monthly budget via

Digital Nomad Program: up to 20 days/€

Job summary

bunq is seeking a Support Experience Guide to handle escalations from Finn and to ensure users feel heard and supported. You will identify root causes, drive fixes, and feed learnings back to improve AI performance.

You thrive under pressure, are KPI‑driven, and collaborate with a diverse international team. You will work in a hybrid setup after an initial in‑office period, enjoying opportunities for growth through bunq Academy and a generous learning budget, plus a range of perks designed to

Qualifications

• Must be fluent in English, both written and spoken.
• Experience in support/experience roles and handling escalations is preferred.
• Demonstrates curiosity and continuous improvement mindset.

Responsibilities

• Take over escalated conversations handled by the AI agent.
• Root cause issues and drive fixes to prevent recurrence.
• Contribute to making the AI smarter by providing feedback after interactions.
• Be a proactive team player with a positive, solution‑driven mindset.
• Cover morning, evening, and night shifts on weekdays and weekends.

Skills

English fluency

Team player

Curious mindset

Calm under pressure

KPI driven

Tools

AI tools

Job description

bunq is seeking a Support Experience Guide to handle escalations from Finn and to ensure users feel heard and supported. You will identify root causes, drive fixes, and feed learnings back to improve AI performance.

You thrive under pressure, are KPI‑driven, and collaborate with a diverse international team. You will work in a hybrid setup after an initial in‑office period, enjoying opportunities for growth through bunq Academy and a generous learning budget, plus a range of perks designed to