KYC Analyst (User Verification)

Bunq B.V.; Turkey; Hybrid; TRY 300,000 - 420,000; Full time

Benefits offered by this job

MacBook

Hybrid work model

Private health insurance

Learning budget

Gym card

Travel budget

Lunches

Job summary

bunq is seeking a KYC Analyst to own end-to-end verification of personal and business accounts, ensuring fast, compliant onboarding with a user-centric approach.

You will use AI-assisted tools to read documents, manage edge cases, and maintain high-quality decisions. The role offers a hybrid setup after an initial in-office period, with international teamwork and growth opportunities.

Qualifications

• Experience in KYC/AML verification.
• Ability to interpret complex documents and cases.
• Strong analytical and problem-solving skills.

Responsibilities

• Own end-to-end verification of personal and business accounts.
• Make fast, compliant, user-centric decisions.
• Leverage AI tools to read documents and handle edge cases.
• Identify bottlenecks in onboarding and propose fixes.

Skills

KYC analysis

Regulatory compliance

Analytical thinking

English fluency

Problem solving

Tools

AI-assisted tools

Data analysis tools

Job description

Every great user journey starts with a smooth onboarding experience. As a KYC Analyst (User Verification Agent) at bunq, you'll ensure personal and business accounts are verified efficiently and securely, enabling users to access bunq quickly while maintaining the highest standards of compliance and trust. Your everyday decisions will build trust from day one and make banking simpler, faster, and more accessible for everyone.

Take Ownership

Own the end-to-end verification of personal and business accounts, making fast, highly compliant, and user-centric decisions every single day

Leverage advanced AI-assisted tools to master document readings, reactivations, and TIN exemptions, keeping our verification queues moving with zero friction

Be the analytical anchor who untangles complex regulatory edge cases and ambiguous documents, connecting disjointed data points where automated systems fall short

Smash your daily performance metrics, consistently maintaining stellar standards for high productivity, immaculate quality, and rapid resolution

Proactively spot and flag recurring bottlenecks in our onboarding flow, driving long-term, automated fixes that Make Life Easy

This challenge is perfect for you if

You're an empathetic, user-first problem solver who uses critical thinking and detail-oriented research to resolve complex edge cases.

You possess a zero-ego, high-tenacity drive to self-start, iterate through uncertainty, and take complete ownership of your work.

You speak English fluently and have strong analytical and observational skills.

You are available for flexible shifts (morning, evening, and occasional weekends) to support your users when they need us most.

Your space to perform

We give you the space and the tools you need to succeed

Great, international colleagues who share your mindset

Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.

Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration

We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office

We support growth with bunq Academy and €1500 annual learning budget

A Multisport gym card for your health and wellbeing

Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices )

A MacBook so you can Get Shit Done with us

• Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
• Private health insurance, just in case

Friday drinks and other celebrations - bunq style

All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, DISA. This is part of our commitment to a secure and trustworthy workplace.

Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up.

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