Food Processing Tech Support Specialist

jbtm

Turkey

On-site

TRY 300,000 - 420,000

Full time

4 days ago

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Job summary

JBT Marel in Istanbul, Türkiye, is seeking a Technical Customer Support Specialist to join the global support team, delivering technical and operational assistance to customers and field service crews.

The role emphasizes troubleshooting, service planning, and effective communication across functions, with opportunities to contribute to knowledge bases and continuous service improvements.

Qualifications

3–5+ years in Technical Support or field service roles.
Experience in food processing or industrial machinery is preferred.
Strong troubleshooting and communication skills.

Responsibilities

Provide technical and operational support for JBT Marel's Prepared Foods solutions.
Coordinate service activities with Service Managers, engineers and internal teams.
Manage technical queries, service requests and escalations.
Assist with travel planning and service event preparation.

Skills

Technical Support

Field Service Coordination

Customer Service

Troubleshooting

CRM Systems

Job description

The role emphasizes troubleshooting, service planning, and effective communication across functions, with opportunities to contribute to knowledge bases and continuous service improvements.

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