Fixed Term 12 Months - Client Executive Manager, Vice President (Services Financial Institution Sales)

Citi; Turkey; On-site; TRY 900,000 - 1,200,000; Full time

Job summary

Citi in Turkey seeks an experienced Client Executive Manager to deepen client relationships in Services FI Sales. You will partner with Sales, Corporate Banking and Operations to drive revenue, manage risk and ensure client satisfaction across a broad portfolio.

The role requires 8–12 years in banking, strong problem solving and excellent interpersonal skills, with governance oversight across Legal, Compliance and Risk functions.

Qualifications

• 8–12 years in Banking including client relationship, back office cash management and/or trade operations.
• Knowledge of Payments, Liquidity and Trade products in Financial Institutions.
• Advanced problem solving skills.
• Excellent interpersonal skills.
• Committed, trusted team player.

Responsibilities

• Work with Sales and Corporate Banking partners to expand revenue through cross-sell opportunities.
• Be the client advocate, coordinating Citi network across +100 countries to ensure satisfaction.
• Drive revenue realization on deals in partnership with Sales and Implementations.
• Coordinate governance with Legal, Compliance, Risk and Finance to maintain controls.
• Provide timely responses to client inquiries and maintain industry knowledge.

Skills

Payments knowledge

Liquidity products

Trade products

Interpersonal skills

Time management

Education

Bachelor’s/University degree

Master’s degree preferred

Job description

Our people make all the difference in our success.

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• Client Executive Manager – Turkey, Services FI Sales is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.


• Work closely in partnership with Sales and Corporate Banking Coverage partners, focusing on revenue expansion and revenue realization through cross sell opportunities


• Work in close partnership with control functions such as Legal, Compliance, Market and Credit Risk, Audit, Finance in order to ensure appropriate governance and control infrastructure


• Responsible for driving deals through Implementation ensuring ramp up of revenue from deals implemented and monitoring revenues to ensure retention of existing revenue, manage and report attrition across client portfolio


• Be the client advocate in managing the Citi network, +100 countries to ensure client satisfaction:


• Identify and coordinate new cross-sell opportunities within own portfolio


• Drive revenue realization on deals implemented in partnership with the Sales Team and Implementations


• Develop and maintain industry knowledge


• Penetrate client organization and cultivate client contacts working with the Sales Specialist, Operations and Client Delivery to deliver superior client satisfaction


• Track all deals pending Implementation with Client Delivery and Operations partners


• Work in partnership with Global / Regional Solution Sales Specialist in the preparation and delivery, where applicable of Relationship Reviews


• Review, screen and co-ordinate timely responses to all clients related enquiries either personally or through redirecting to CEM, Service, ops or appropriate Product Specialists


• Build effective network working closely with overseas Citibank branches to be client advocate


• Co-ordinate and oversee (in partnership with Operations) the updating of customer account and/or product structures.


• Ensure CITIKYC/AML requirements met for new business opportunities and work in partnership with Operations and Implementations to ensure deals implemented and support provided to the client where necessary to drive revenue realization


• Assist with client communication of product migrations, regulatory changes and market updates for portfolio


• Coordinate and work closely with Sales Specialists for client Relationship Reviews and call briefing memos


• Responsible for monthly revenue analysis ensuring MIS systems accurately reflects account profitability; prepare summaries and forecasts communicating findings.


• Ensure AML enquiries handled promptly and thoughtfully ensuring adherence to Citi policies.


• Work with Global partners to ensure references are provided


• Drive the Service Quality Process at the client level


• Provide client feedback on product, process and service needs


• Take ownership, lead and track specific customer issues/problems including pricing and billing issues and work with the customer and internal departments until issues are resolved


• Work in close partnership with control functions such as Legal, Compliance, Market and Credit Risk, Audit, Finance in order to ensure appropriate governance and control infrastructure


• Build a culture of responsible finance, good governance and supervision, expense discipline and ethics


• Appropriately assess risk/reward of transactions when making business decisions


• Be familiar with and adhere to Citi’s Code of Conduct and the Plan of Supervision for Global Markets and Securities Services


• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• University Degree


• Proven track record of 8-12 years in Banking including client relationship, back office cash management and / or trade operations experience.


• Knowledge of Payments, Liquidity and Trade products in Financial Institutions.


• Advanced problem solving skills


• Excellent interpersonal skills


• Committed, Trusted team player


• High energy and initiative


• Time Management and Organizational Skills

Education:

• Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Institutional Sales

Job Family:

Investor Sales

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

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