Finish Product Export Lead — People & CX Focus

Maersk; Fatih; On-site; TRY 450,000 - 750,000; Full time

Job summary

Maersk seeks a customer experience professional to support onboarding, manage relationships, and handle contracts and disputes within the Maersk logistics environment. The role involves collaborating with multiple teams to ensure smooth service delivery and customer satisfaction.

Ideal candidates will have experience in customer operations, strong communication skills, and the ability to operate within defined processes while seeking improvements in service delivery.

Qualifications

• Experience in customer operations or account management is a plus.
• Strong communication and stakeholder management abilities.
• Familiarity with customer onboarding and service delivery processes.

Responsibilities

• Support customer onboarding and ongoing relationship management.
• Assist in contract and dispute handling and channel management.
• Collaborate with cross-functional teams to improve service delivery.

Job description

Maersk seeks a customer experience professional to support onboarding, manage relationships, and handle contracts and disputes within the Maersk logistics environment. The role involves collaborating with multiple teams to ensure smooth service delivery and customer satisfaction.

Ideal candidates will have experience in customer operations, strong communication skills, and the ability to operate within defined processes while seeking improvements in service delivery.